João Viana

Marketing and sales professional with a track record of driving revenue through client acquisition and account management, combined with hands-on experience in content creation and brand storytelling. Consistently delivers on ROI targets while keeping client relationships organized and long-term. Fluent in Portuguese and English (C2), comfortable working independently under tight deadlines.

Currently in the final year of a Bachelor's degree in Marketing, attending evening classes, with full availability during regular working hours.

Front-of-House Staff — Festivals & Live Events at Afronation · Himdub · Tradidanças · FMM · Brunch Eletronik (2026 – Present)

• Delivered fast, accurate front-of-house service across five major festivals and live events.
• Worked calmly under pressure during high-volume peaks, coordinating closely with the wider event team.

Sales Development Representative / Account Manager at Reddit (2024-04 – 2026-06)

• Drove roughly 20 companies per month to invest in Reddit Ads, generating €20K–€40K in monthly ad spend.
• Consistently met or exceeded client-defined ROI targets across the managed account portfolio.
• Managed post-sale client relationships end-to-end, including renewals, issue resolution and upsell opportunities.
• Partnered with sales and implementation teams to ensure alignment and a smooth client experience.
• Kept the Salesforce CRM pipeline accurate and up to date, with disciplined follow-up.
• Completed internal Google Ads training and applied it to tracking client campaign performance.

Customer Service Representative at Intelcia (2023-01 – 2024-03)

• Handled high-volume customer calls, clarifying doubts and accurately registering information.
• Persuaded and converted customers on service subscriptions.

Social Media at Mugshot / Produtora de Som (2022-02 – 2022-11)

• Created and curated social media content showcasing the company's projects and services.
• Planned the content calendar and helped define the brand's tone of voice.
• Tracked performance metrics and adjusted strategy to grow engagement.
• Built and maintained an active online community around the brand.

Bachelor's Degree in Marketing and Communication – Universidade Lusófona de Lisboa (2024)

Certificate in Digital Marketing – Infinity School