Laura Hernández

Bachelor's degree in Hospitality and Tourism Management with experience in administrative support, customer service, and event coordination. Skilled in client communication, scheduling, organization, and operational support. Detail-oriented and adaptable, with the ability to manage tasks efficiently in remote environments. Interested in remote opportunities in administration, customer support, or operations coordination.

Travel Agent Support at Lufthansa Ground Services (2026-05-01 – 2026-04-17)

• Management and use of the One Res reservation system for travel operations and inquiries
• Support to travel agencies in Spanish, handling requests and resolving issues
• Customer service through multiple channels (phone, email, and internal systems)
• Assistance with booking processes, changes, and ticket management
• Problem-solving to ensure customer satisfaction

Client Support Specialist at Agroandres (2023-02-01 – 2025-02-28)

• Delivered customer support through in-person, phone, and digital channels, ensuring efficient communication and high service standards
• Managed daily and weekly data entry of sales and operational records using administrative software, while coordinating inventory tracking and updates
• Performed administrative financial tasks including invoicing, payment processing, account reconciliation, and monitoring overdue accounts
• Supported operational organization through record management, reporting, and coordination of routine administrative processes

Customer Service Administrative Assistant at Bliss & buddakan (2021-04-01 – 2022-02-28)

• Managed scheduling, appointments, and customer service through multiple channels including in-person, phone, and digital communication
• Provided personalized customer support, ensuring efficient service and problem resolution
• Maintained daily and weekly records of sales and operational data using administrative software
• Handled invoicing, payment processing, account reconciliation, and monitoring of overdue accounts
• Managed petty cash, inventory tracking, supplier coordination, and organizational documentation
• Supported the planning and coordination of events, assisting with logistics and operational organization

Administrative Secretary – School Management at Unidad Educativa Julio María Matovelle (2020-10-01 – 2021-01-31)

• Managed institutional information systems and provided administrative support to teaching staff and school management
• Delivered support and customer service to parents and students, ensuring clear communication and prompt assistance
• Automated institutional records and processes to improve efficiency
• Prepared official documents, reports, and institutional minutes

Licenciada en Administración Hotelería y turismo in Hospitality and Tourism Management – Universidad Técnica de Machala (2015-03-14 – 2019-10-08)

Bachiller música-clarinete in Music - Clarinet – Colegio de artes Machala (2017-06-14)