Leena Perriera

I have 12 year experience in Sales and Customer Service. Fluent in English with native languages

Quick-thinking individual having a natural flare for being able to communicate and build relationships with potential clients. With an in depth understanding of the marketing strategies and know how to use them to the maximum effect. Being a team player, I am always committed that everyone around is pulling in the same direction. Now looking for a suitable position with an exciting and innovative company that not only appreciates smart work and loyalty

• Perform QC based on project guidelines and client instructions 
• Check the presentation standard and quality of work as per Client expectation
• Complete the Presentation end to end process
• Ensure quality standards are achieved 
• Liaise between the client and India delivery teams 
• Work as a team member 
• Work in developing project guidance materials
• Prepare and supervise Reports for Delivery 
• Ensure productivity and quality SLAs on projects are met 
• Performing additional tasks and responsibilities assigned 
• Maintain personal and team records of work done 
• Train team members on processes including contract review and management 
• Contribute in process improvement ideas and actively participate in process improvement initiatives 
• Track and report quality for the QC ed work and give feedback to reviewers 
• Ensures SLAs (timeline, Quality) are met individually and collectively as a team 
• Assist the project leads in reporting and other project issue