Leonor Saragoça

Final-year undergraduate student in Languages, Literatures and Cultures at the University of Lisbon, specialising in English Studies and North American Studies. Experienced in tutoring English, Portuguese and Humanities subjects to students from primary through secondary education. Skilled in language development, exam preparation, academic support and student-centred learning.

Combines educational experience with a strong background in communication, customer service and multilingual environments.

Freelance Tutor at Best In Class & Cruz Academy (2024-01 – Present)

• Private tutoring in English, Portuguese and Philosophy.
• Preparation for secondary school examinations.
• Development of personalised study materials, summaries and mind maps.
• Promotion of critical thinking and independent study skills.

Bartender & Customer Service Assistant at The Beerhunter (2025-01 – Present)

• Deliver table service in a fast-paced hospitality environment.
• Handle cash and card transactions accurately using POS systems.
• Build positive relationships with regular customers and visitors.
• Maintain service, cleanliness and operational standards.
• Support closing procedures and day-to-day operations.

Educational Tutor and Language Instructor at 4Brain Centro de Estudos (2023-01 – 2024-12)

• Taught English, Portuguese and Humanities subjects to students from the 5th grade through secondary education.
• Supported language acquisition, grammar development and literary analysis.
• Developed tailored study plans and revision materials.
• Assisted students in preparation for national examinations.
• Encouraged critical thinking, independent learning and effective study habits.

English Tutor at Centro de Explicações Formando (2021-01 – 2022-12)

• Provided curriculum-based English language support to primary school students.
• Assisted with grammar, vocabulary acquisition and reading comprehension.
• Promoted confidence in spoken English through individual support.

English Tutor at The Language Academy Portugal (2017-01 – 2018-12)

• Supported English language learning for primary school students.
• Reinforced classroom content through personalised tutoring.
• Focused on oral communication and language confidence.

Live Chat Operator & Content Moderator at Connectys (2019-01 – 2022-12)

• Delivered customer support in English for the European market.
• Maintained quality, privacy and compliance standards.
• Developed strong written communication and problem-solving skills.

BA in Languages, Literatures and Cultures – Faculdade de Letras da Universidade de Lisboa

Major in English Studies – Faculdade de Letras da Universidade de Lisboa

Minor in North American Studies – Faculdade de Letras da Universidade de Lisboa

Additional Training in Index for Inclusion: 20 Years Later – University of Lisbon / Pró-Inclusão (2023-01 – 2023-12)