Leticia L

English Language Instructor with over seven years of experience teaching students of all ages and proficiency levels. Skilled in delivering engaging in-person and online lessons, adapting teaching strategies to individual learning needs, and fostering effective communication in English.

English Teacher - Wizard by Pearson - Rio de Janeiro, Brasil

(2018-01-02)

English Language Instructor with over seven years of experience teaching students of all ages and proficiency levels. Skilled in delivering engaging in-person and online lessons, adapting teaching strategies to individual learning needs, and fostering effective communication in English.

• Teach English to children, teenagers, and adults, from beginner to advanced levels.
• Deliver both in-person and online classes.
• Plan and prepare lessons tailored to students' age, level, and learning objectives.
• Assess student performance and provide constructive feedback.
• Correct assignments, tests, and written work with accuracy and attention to detail.
• Prepare student progress reports and conduct parent-teacher meetings.
• Participate in Pearson training sessions and continuous professional development.
• Create a supportive learning environment that encourages confidence, communication, and language development.

Customer Service Specialist (English and Portugueses) - Booking.com - Porto, Portugal

(2021-08-01 - 2022-07-01)

Provided customer support in both English and Portuguese, assisting customers and accommodation partners in the Brazilian market. Delivered high-quality service by resolving issues efficiently, ensuring customer satisfaction, and maintaining clear and professional communication in a fast-paced environment.

• Provided customer support via phone and chat in English and Portuguese.
• Assisted customers and accommodation partners with booking-related inquiries and issue resolution.
• Resolved customer complaints with empathy, professionalism, and a solution-oriented approach.
• Used multiple internal systems and tools simultaneously while maintaining accuracy and efficiency.
• Managed multiple tasks concurrently, including supporting customers and partners across different communication channels.
• Collected and analyzed information to identify appropriate solutions and ensure accurate case handling.
• Exercised sound judgment to make informed decisions in complex situations.
• Explained policies and procedures clearly using simple, customer-friendly language.
• Maintained a high level of attention to detail while meeting quality and productivity targets.

Estudante - Psicologia - Universidade Católica Portuguesa