Małgorzata Barbara Camós

Analytical and solution-oriented Process & Quality Specialist with a dual Master's background in Engineering (MSc). Brings a strong technical foundation combined with extensive expertise in Root Cause Analysis (RCA), process optimization, quality governance, calibration, and KPI tracking. Proven track record in global operations (supporting YouTube/Google projects), translating complex quality insights into actionable business improvements, training and certifying teams, and ensuring strict data integrity.

Skilled across tools and environments including Google Workspace, MS Office (Excel Advanced), SAP FI, JIRA, Quality Management Systems (QMS), and telecommunication network infrastructure. Multilingual professional fluent in Polish, English, Portuguese, and proficient in Spanish, adept at cross-border collaboration and bridging technical systems with team execution.

Senior Quality Analyst / Quality SME - YouTube / Google Projects (Tech Mahindra) - Portugal

(2021-01)

• Act as Subject Matter Expert (SME) for operational quality guidelines, providing technical interpretation, alignment, and process support across partner QA teams.
• Design, coordinate, and lead calibration sessions for partner teams, aligning evaluation standards and reducing operational score deviations.
• Conduct Root Cause Analysis (RCA) on operational failures and process gaps, establishing corrective action plans to ensure data integrity and CSAT target delivery.
• Train, evaluate, and certify new IQA/VQA team members, streamlining the onboarding process and accelerating readiness for live operations.
• Analyze operational data to publish quality trend analysis, performance reports, and actionable feedback for senior leadership to drive operational decision-making.

Network Integration Engineer - Nokia - Portugal

(2019-01 - 2021-12)

• Monitored and optimized GSM, UMTS, and LTE network infrastructure, executing remote configurations, verifications, and integration tasks.
• Managed Single RAN integration and installation projects, coordinating technical tasks directly with field teams to ensure zero service disruption.
• Supported network performance planning and optimization through detailed KPI analysis and performance monitoring.

Assistant Accountant - Thales - Portugal

(2019-01 - 2019-12)

• Maintained supplier master data, executed purchase orders, and verified invoices via 3-way matching in enterprise systems.
• Reconciled supplier accounts and managed approved payment activities to ensure full financial compliance.

IT & SAP FI Support Specialist - Alphanumeric - Portugal

(2017-01 - 2018-12)

• Delivered 1st-level SAP FI functional and technical support for enterprise business users, maintaining continuity for financial operations.
• Provided multi-platform IT support (Windows, Linux, Mac) for technical call flows, user requests, and troubleshooting.

Buyer & Logistics Coordinator - Groep B.V. - Netherlands

(2012-01 - 2016-12)

• Managed end-to-end supply chain and logistics operations from warehousing to international order fulfillment.
• Resolved complex supply chain bottlenecks through direct negotiation with international clients and vendors.

MSc - Management & Production Engineering (Energy & Environmental Management) - West Pomeranian University of Technology, Szczecin (2012-01)

MSc - Environmental Engineering - Instituto Superior Técnico, Lisbon (2012-01)

BSc - Commodity Science Engineering - West Pomeranian University of Technology, Szczecin (2011-01)