Mariana Gonçalves

Wellness professional with experience in luxury spa and hotel environments, including The Yeatman Hotel. Experienced in daily spa operations, guest service, reception, service standards, retail sales and operational organisation. Passionate about spa management, team performance and delivering exceptional guest experiences. Fluent in English and committed to maintaining high service standards.

Manager, masseuse & recovery therapist | beautician - MUDE HAIR STUDIO - luxury hair saloon & Spa

(2026-06)

Designed and implemented treatment protocols and service standards to ensure consistency and quality of delivery.

• Customer service and reception
• Sales and cash management
• Operational support and service organisation

Masseuse & recovery therapist - Spa therapist- Manu Hari SPA CONCEPT - freelancer

(2025-11)

• Spa Service
• Muscle recovery
• Customer service and reception
• Sales and cash management
• Operational support and service organisation

Masseuse & recovery therapist at the Spa of the Yeatman Hotel - The YEATMAN HOTEL 5 STARS

(2024-06 - 2025-06)

Spa, recovery and sauna services. High standard customer service at the 5-star hotel Spa. Participation in the implementation of service standards and customer experience.

• Reception
• Spa sales and operational support

Masseuse & recovery therapist - The YEATMAN HOTEL 5 STARS - freelancer

(2025-06)

Founder & SPA operations - BOREALIS

(2022-04)

Therapist

• Management of daily operations and appointment scheduling
• Direct customer service and reception
• Sales of services and products
• Organisation of services and operational procedures
• Development of customer experience standards
• Supplier coordination and stock control

Masseuse & recovery therapist - SportZone - Paços de Ferreira, Grupo SONAE

(2021-11 - 2022-04)

• Direct service to the public
• Store organisation
• Warehouse organisation
• Organisation and replacement of Stock
• Spa Service
• Muscle recovery
• Customer service and reception
• Sales and cash management
• Operational support and service organisation beautician/massage therapist - BPerfect - Eiriz

(2021-06 - 2021-10)

• Customer service and reception
• Payment and appointment management
• Operational support in aesthetic and well-being services

Specialization - Lomi lomi, pha khao ma, Thai massage - Método Tarzan (2026-06)

Specialization - Life MBA - Método Tarzan (2025-03)

MBA - Leadership, business strategy, financial management and personal development - Life MBA (2025-03)

Training - Advanced training in body therapies and massage techniques, Wood therapy applied to body massage - MAGIC HANDS centre de formations international Paris (2023-10 - 2025-04)

Training - Therapeutic massage, relaxation, sports and complementary techniques (trigger points, cupping, dry needling) - Essência de viver- centro português de medicina holistica e expansão da consciência (2023-04 - 2023-08)

Training - Facial and body aesthetics and therapeutic massage - CEN- Porto (2019 - 2021)

Training - Back-office operations, appointment management and customer service. Operational organisation of services and daily workflow management. Planning and coordinati - CEN- Porto (2019 - 2021)

Specialization - Acrylic design nail specialist, Gel polish specialist verniz gel - Andreia ACADEMY (2021-12)