Mariana Goncalves

Professional in the area of wellness and physical performance, with experience in luxury spa and premium customer service, including previous experience at The Yeatman. Training in lymphatic drainage, therapeutic massage and complementary techniques applied to functional wellbeing.

Experience in operational organization, monitoring of customers with specific needs and consistent focus on the quality of the experience and results. Fluent in English, with knowledge of Spanish and French. Proactive, autonomous and excellence-oriented profile, with experience in premium sales and creation of memorable experiences. Motivated to take on leadership roles and contribute to the performance of the team and the spa.

Spa & headspa therapist - Mude

(2026-06)

Masseuse & recovery therapist at the Spa of the Yeatman Hotel

• Spa & headspa Service
• Muscle recovery
• Customer service and reception
• Sales and cash management
• Operational support and service organisation

Spa therapist - Manu Hari SPA CONCEPT

(2025-11)

Masseuse & recovery therapist (Freelancer)

• Spa Service
• Muscle recovery
• Customer service and reception
• Sales and cash management
• Operational support and service organisation

Spa therapist - The YEATMAN HOTEL 5 STARS

(2024-06 - 2025-06)

Masseuse & recovery therapist (Freelancer)

• Spa, recovery and sauna services
• High standard customer service at the 5-star hotel Spa
• Reception
• Spa sales and operational support
• Participation in the implementation of service standards and customer experience

Responsible / Massage Therapist / Beautician - BOREALIS

(2022-04)

Therapist (Freelancer)

• Complete management of calendars and customer appointments
• Direct customer service and reception
• Sales of services and products
• File and box management
• Coordination of beauty and wellness services
• Operational organisation and maintenance of service quality beautician / massage therapist - BPerfect - Eiriz

(2021-06 - 2021-10)

• Customer service and reception
• Payment and appointment management
• Operational support in aesthetic and well-being services

Store Staff - SportZone - Paços de Ferreira

(2021-11 - 2022-04)

Grupo SONAE

• Direct service to the public
• Store organisation
• Warehouse organisation
• Organisation and replacement of Stock

Life MBA - Focus on self-awareness, health, financial management, relationships and career development (2025-03)

Advanced training in body therapies and massage techniques - Wood therapy applied to body massage - MAGIC HANDS centre de formations international paris (2023-10 - 2025-04)

Training in therapeutic massage, relaxation, sports and complementary techniques - Trigger points, cupping, dry needling - Essência de viver- centro português de medicina holistica e expansão da consciência (2023-04 - 2023-08)

Professional Course of Aesthetics and Cosmetology - Level 4 - Facial and body aesthetics, massages and beauty services - CEN- Porto (2019 - 2021)

Gel polish specialist verniz gel and Acrylic design nail specialist - Nail techniques - Andreia ACADEMY (2021-12)