Mário Melo

IT professional with more than 15 years of experience managing technology operations, IT infrastructures, ERP environments, and digital transformation initiatives in industrial, engineering, and construction-related environments. Strong hands-on profile combined with strategic and operational vision, with proven experience aligning IT systems with business and operational needs. Experienced in managing on-premise infrastructures, supporting ERP implementation and maintenance, coordinating external providers, and ensuring system reliability, continuity, and operational efficiency.

Used to working closely with operational teams, management, and external stakeholders in demanding environments where pragmatism, responsiveness, and business alignment are essential.

CTO & Head of IT / Digital Transformation at JTP Steel Lda. (2024-12 – 2026-01)

• Defined and coordinated IT and digital transformation initiatives aligned with operational and business objectives
• Managed IT infrastructure and ensured reliability, continuity, and security of systems supporting industrial operations
• Led the implementation and optimization of ERP Primavera, improving operational visibility and process control
• Coordinated external IT services and suppliers, ensuring operational continuity and alignment with business requirements
• Worked closely with management and operational teams to support decision-making and improve efficiency
• Supported the development of standardized operational procedures and digital workflows

CTO / IT Manager at PConcept Engenharia e Construção Lda. (2024-04 – 2024-07)

• Managed internal IT operations and supported business-critical systems
• Coordinated infrastructure maintenance and operational support activities
• Supported process optimization and integration of digital tools within the organization
• Ensured alignment between operational requirements and IT solutions

ICT Network Administrator at PEMI Engenharia e Construção Lda. (2021-05 – 2024-03)

• Managed and maintained on-premise IT infrastructure, including servers, networks, and operational systems
• Provided technical support across different business and construction-related environments
• Supported ERP-related operations and ensured system availability and reliability
• Contributed to process standardization and operational continuity initiatives
• Worked closely with internal stakeholders to support operational requirements and issue resolutions

Key Account Manager (B2B) at Plasticband Lda. (2024-06 – 2024-11)

• Managed strategic customer relationships within industrial environments
• Coordinated communication between clients and internal operational teams
• Prepared and followed commercial proposals and project-related activities
• Supported long-term customer development and operational alignment

Senior Sales & Account Manager at Producanelas Lda. (2015-03 – 2021-04)

• Managed B2B customer portfolio and coordinated commercial operations
• Negotiated commercial agreements and monitored operational execution
• Worked closely with operational teams to ensure service continuity and customer satisfaction

Business Solutions Consultant at Mobimaque II & Guimasete S.A. (2006-06 – 2013-07)

• Analysed business needs and proposed suitable technology and operational solutions
• Supported implementation and follow-up of business systems and technical solutions
• Managed client relationships and coordinated with technical teams during solution delivery
• Used Salesforce for opportunity management and commercial follow-up

Bachelor's Degree in Computer Science Engineering – Universidade Aberta (2022 – 2025)