Matthew Critchley

I have nearly 10 years of customer service experience in different settings and believe this has given me excellent communication and problem-solving skills. I am a very motivated individual and pride myself in giving the best possible customer experience whilst working in an organised fashion. I am able to work on my own initiative but also enjoy collaborating as part of a wider team.

I am passionate about helping others and enjoy the challenge of learning new skills whilst maintaining work of the highest standard.

June 2022 – October 2022 Anywhere Works

CX Associate Remote

• Customer service
• Exceeding Soft Skill targets
• Working with own initiative
• Ranked second in UK for call targets
• Processing large number of accounts
• Working in a fast paced environment

Nov 2021 – April 2022 Sodexo

Site Supervisor

• Supervision of site staff and operation 
• Training MSO and Supervisors 
• Filling out relevant site paperwork 
• Supervision of site setup/pack down 
• Ensuring tests are dispatched to courier correctly 

Jan 2021 – Nov 2021 Mitie 

Operative

• Conducting Covid tests 
• Set up/pack down of work site 
• Cleaning of equipment used on site 
• Traffic control and client check in 
• Managed team when supervisor was absent 

Oct 2020 – Jan 2021 PHH Environmental

Office Manager

• Managing contract and price negotiations 
• Increased efficiency of data entry 
• Planning and organisation of surveys 
• Increased accuracy of site location 
• Successful management of eight staff members 
• Point of contact for all new and existing clients 
• Liaising with managing director 
• Managing accounts
• Occasional remote work 

Oct 2019 – Oct 2020 PHH Environmental

Administrative Assistant

• Answering calls 
• Managing company website 
• Booking surveyor appointments 
• Processing reports and other paperwork 
• Use of various software (Auto Sketch, Frontpage, Filezilla) 
• Using own initiative to meet deadlines 

2014 – 2018 University of South Wales

• BSc (Hons) Live Event Technology (Including Foundation Year) 

2013– 2014 University of South Wales

• Access to Higher Education 

2008 – 2009 Ystrad Mynach College, Hengoed

• NVQ in Performing Engineering Operations 

2006 – 2007 Coleg Gwent, Crosskeys

• BTEC First Diploma Engineering (Electronics) 

2004 – 2006 St Julian’s Comprehensive, Newport

• 8 GCSEs (A – D) Inc. English and Maths