Melissa Silva

Customer-focused professional with 6+ years of experience managing B2B client relationships, coordinating end-to-end projects and resolving complex customer and operational issues. Experienced in working across teams to ensure smooth delivery, manage expectations and build long-term client relationships. Currently expanding expertise in Customer Success, CRM and customer experience technologies, including Salesforce and HubSpot.

Customer Operations & Project Manager at We are yunik - Creative Agency (2020-03 – 2026-08)

• Managed a portfolio of 15+ B2B clients, including ~7 long-term key accounts, overseeing relationships from initial request and quotation through delivery and post-project follow-up.
• Managed 15–20 projects per month, with up to 10 projects running simultaneously and project values ranging from €450 to €13K.
• Generated €15K+ in monthly revenue independently, managing projects end-to-end from initial sale through delivery and post-project follow-up.
• Coordinated a 5-person team, working across 3 departments and approximately 5 external suppliers to ensure smooth project delivery.
• Acted as the primary point of contact for customers, managing expectations, resolving issues and coordinating cross-functional responses to maintain customer satisfaction.
• Introduced daily prioritization meetings with the design team, improving workload visibility, coordination and deadline management.

Social Media Assistant at We are yunik - Creative Agency (2019-05 – 2020-02)

• Supported client communication, content coordination and project workflows across a diverse portfolio of clients.

Bachelor's Degree in Advertising and Public Relations – School of Education of Viseu (2016 – 2019)