Mouaz Alrifai

Professional Franchise Development Manager with more than seven years of experience in the business development processes. Involved in management, and development of new business opportunities. In previous roles negotiated a $750 K contract and boosted company sales by 30%

01/01/2014 – 01/ 02/ 2023 Riyadh- Saudi Arabia

FRANCHISE DEVELOPMENT MANAGER – RE/MAX ( REAL ESTATE FRANCHISE )

• Developed and implemented new marketing and sales plans and defined the strategy for the next 5 years.
• Reviewed constantly the customer feedbackand then suggestedways to improve the processes and customer servicelevels which increasedthe satisfaction rate from 72% to 91%.
• Managed and maintained a structured analysisof target markets,clients.
• Provided market intelligence and feedback to global and regional teams on the market, industry, and competitors’ developments
• Built and maintained relationships with key contacts at potential clients, consulting companies and partners in orderto get access to new opportunities.

• Negotiatedto sell franchise units contract : 3-year exclusivity agreement worth USD 750K
• Boosted company revenueby 20% during the first year of employment

Business Executive Master – ISCTE University Institute of Lisbon

FACULTY OF ARTS AND HUMANITIES DEPARTMENT OF ENGLISH – Damascus University