Nidal El Rhali

Receptionist with proven multitasking skills in front desk operations, guest services, and reservations management. Able to handle high-pressure situations efficiently while maintaining excellent customer service standards. Highly organized, reliable, and experienced with international guests.

Receptionist - The Caledonian - Edinburgh

(2024-01 - 2026-01)

• Managed front desk operations in a high-end 5-star luxury hotel environment
• Handled guest check-in and check-out procedures efficiently and professionally
• Managed reservations, bookings, and guest requests using hotel management systems
• Provided high-level customer service to international and VIP guests
• Resolved guest issues quickly and professionally under pressure
• Coordinated with housekeeping and other departments to ensure smooth hotel operations
• Maintained a welcoming and professional reception area at all times

Receptionist - Premier Inn - London

(2020-01 - 2024-01)

• Managed front desk operations in a busy hotel environment with high guest turnover
• Processed reservations, payments, and booking changes using hotel systems
• Assisted guests with inquiries, complaints, and special requests in a professional manner
• Maintained high standards of customer service and guest satisfaction

Diploma - Hospitality - Camillo golgi (2013-01 - 2016-01)

Certification - First Aid & Emergency Response (2026-01)