Nuno Candeias

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Content Reviwer 09/12/2019 - Present Majorel Responsible for analysing digital content according to the client's specifications. 06/08/2019 – 30/11/2019 17/12/2018 – 02/08/2019 07/05/2012–30/11/2017 Customer Support Administrative Werfen Support several departments and customers, organizing and logging client's orders and requests.

Customer Service Advisor

Farfetch • Provide first-class support and advice to luxury customers from around the world.

• Managing CRM Salesforce and other tools. Case Manager & Change Management Tech Nokia Solutions, Amadora Responsible for Managing Support Projects for Nordic Telecoms (Tele2 SWE/NOR, Hi3G DEN, etc.) • Daily monitoring of SLA's (milestones, deadlines, issues) • Reporting weekly trends and results in Excel and other tools • Managing daily access to Telecom sites, checking and investigating alarms • Customer Service for Nordic customers via email, telephone and setting up/presenting weekly and monthly online meetings

TV & VIDEO Production Course, finished at Strode’s College, UK

ACADEMICAL: Bachelor degree in History. 1995 -1997 (State University - Portugal)

HIGH SCHOOL: Philosophy, & Economy (Core Courses)