Osande Ricardo

Entry-level data analytics professional; recently completed Google Data Analytics certification, with a solid foundation in key analytical tools such as SQL, Excel, Tableau, and R. Possess a strong understanding of data manipulation and analysis techniques, as well as the ability to extract insights from complex data sets

FACEBOOK CUSTOMER DELIGHT TELEPERFORMANCE PORTUGAL

• Responsible for responding to customer inquiries and resolving issues in a timely and empathetic manner.
• Analyze customer feedback, both quantitative and qualitative, to identify trends, patterns, and areas for improvement
• Identifying areas of improvement of its products, services, and customer experiences which includes identifying bugs or technical issues, uncovering patterns of customer dissatisfaction

GOOGLE DATA ANALYTICS PROFESSIONAL CERTIFICATE Google

• Seized understanding on how to analyze data using R, including data wrangling, data cleaning, data manipulation, and data visualization techniques.
• Gained deeper knowledge on data visualization techniques using Tableau, including chart types, data filters, and creating interactive dashboards.
• Learned how to work with relational databases and SQL by creating and querying databases, joining tables, and aggregating data.
• Applied data analytics techniques to real-world scenarios, such as working with customer data, analyzing A/B test results, and creating business dashboards.