Patrícia Pinheiro

Results-driven Talent Acquisition Specialist with experience in end-to-end recruitment, candidate sourcing, and stakeholder management, particularly within the technology sector. Skilled in identifying and attracting top talent, building strong candidate pipelines, and collaborating with hiring managers to deliver effective recruitment solutions. Previous experience in sales, customer service, and hospitality has strengthened my communication, relationship-building, and problem-solving skills.

A proactive, adaptable, and people-oriented professional committed to delivering a positive candidate experience and supporting business growth.

Talent Acquisition Specialist - Hyphen Digital Experience - Lisbon

(2022-07)

• Conduct the full recruitment and selection process, including candidate sourcing, screening, interviews, feedback, and offer management.
• Source and identify potential candidates using LinkedIn and a recruitment platform.
• Manage recruitment processes for a wide range of roles, including UX/UI Designers, Software Developers (Frontend, Backend, OutSystems, and Mobile), management positions, and other business-critical profiles as required.
• Manage recruitment processes for internal positions.
• Collaborate with Business Managers to define hiring priorities and recruitment strategies.
• Build and maintain a talent pipeline and candidate database for future hiring needs.
• Represent the company at job fairs and recruitment events.

Sales Consultant - Confiauto S.A - Viana do Castelo

(2021-04 - 2022-04)

• Conducted the end-to-end vehicle sales process, including the promotion and sale of financing solutions.
• Identified customer needs and provided guidance throughout the sales process, ensuring high-quality support before and after the purchase.
• Prepared and delivered vehicles, ensuring a smooth and positive customer experience.

Customer Service Advisor - Webhelp Portugal - Braga

(2019-02 - 2020-09)

• Provided customer support for post-rental inquiries and issues as part of Europcar's After-Rental Customer Service team.
• Handled inbound calls, actively listening to customers and addressing their concerns.
• Investigated and resolved customer complaints and claims in a timely and professional manner.
• Provided back-office support to ensure the efficient handling of customer cases.
• Analysed invoices and billing-related issues, ensuring accuracy and appropriate resolution.

Receptionist - Stay Hotels S.A. - Guimarães

(2018-08 - 2019-01)

• Welcomed guests and provided a professional and friendly first point of contact at the hotel.
• Answered phone calls and responded to emails, ensuring efficient communication and customer support.
• Checked the quality and accuracy of orders to maintain high service standards.
• Assisted with breakfast preparation and service.
• Resolved guest room issues promptly, ensuring a positive customer experience.

Bachelor's degree - Applied Languages - University of Minho (2015-09 - 2018-07)