IT OPERATIONS MANAGER
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IT Operations Manager with over 18 years of progressive experience leading enterprise IT Service Delivery and Global Service Desk operations within multinational environments. Successfully progressed from frontline Service Desk Analyst to IT Operations Manager through consistent performance, operational excellence and trusted leadership. Experienced in leading teams of 20 to 50 professionals, supporting more than 30,000 end users across dedicated and Shared Services environments.
Recognised for building high-performing teams, strengthening customer relationships and driving continual service improvement.
IT Operations Manager at Atos (Present)
Promoted internally from Service Manager to IT Operations Manager. Lead IT Operations for a major Energy customer, managing approximately 20 professionals supporting over 30,000 end users.
IT Operations Team Manager at Fujitsu Portugal
Progressed from Service Desk Analyst to Team Manager during a 17-year career. Led international Service Desk operations across dedicated and Shared Services environments.
