Pedro Reis

Results-driven professional with experience in customer communication, problem solving, and structured operations. Strong interest in remote sales, appointment setting, and AI data annotation, with daily hands-on use of Large Language Models (ChatGPT, Claude, and Gemini) for research, prompt optimization, and workflow improvement. Recognized for adaptability, attention to detail, and the ability to communicate effectively with diverse audiences.

Seeking a long-term remote opportunity where I can contribute, continuously learn, and deliver measurable results.

Operations Technician at ETAR (2022-01 – 2026-05)

• Monitored critical processes to ensure operational efficiency and compliance with safety protocols.
• Coordinated effectively with various teams to resolve issues and enhance service delivery.
• Maintained accurate records, providing detailed reports on performance metrics.

Telecommunications Technician at +Fibra Customer Support Team (2019-06 – 2022-12)

• Resolved technical issues for customers, exceeding performance targets consistently.
• Provided clear explanations of technical solutions to varying customer backgrounds.
• Developed strong relationships with clients to enhance loyalty and retention.

Secondary School Diploma in Science – Local High School (2019)