Rita Pinheiro

Detail-oriented and internationally experienced professional with a background in Risk Operations, Financial Services and Sales. Strong analytical mindset combined with excellent communication skills and a structured, compliance-focused approach. Experienced in multinational environments and cross-functional collaboration.

QuickBooks – Sales Advisor (UK Market) at Foundever (2024-01 – Present)

Sales advisor managing full sales cycle and client support for UK market

• Managed full sales cycle from lead qualification to closing
• Delivered product demonstrations and webinars to international clients
• Consistently exceeded sales targets
• Worked with Salesforce and CRM performance tracking tools

Risk Operations Analyst at Concentrix / TaskRabbit (2023-01 – 2024-01)

Risk operations professional supporting fraud prevention and operational risk processes

• Supported fraud prevention and operational risk processes
• Improved reporting efficiency through data analysis
• Collaborated with IT and compliance teams

Customer Service Advisor – UK Market at Concentrix / TaskRabbit (2021-01 – 2023-01)

Multi-channel customer service support in international environment

• Provided multi-channel support in international environment
• Resolved financial and account-related queries
• Maintained high client satisfaction standards

Degree in Communication – Universidade Fernando Pessoa (2012-01 – 2015-01)

Course in Fashion Marketing – Modatex (2023-01 – 2023-01)