ICT TECHNICIAN
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Versatile ICT Specialist with 3+ years of hands-on experience in system administration, user support, and cybersecurity. Adept at delivering exceptional customer service, resolving complex
IT issues, and maintaining strong relationships across technical and non-technical teams.
Combines a solid technical foundation with outstanding communication and organizational skills, ensuring both technical efficiency and user satisfaction. Proven ability to manage competing priorities, support business continuity, and enhance end-user experiences through reliable and responsive support.
Technical Support & Customer Service: Empathetic and responsive in resolving user concerns, offering tailored IT solutions, and delivering user training to improve adoption and satisfaction.
effective in cross-department collaboration and end-user support.
deadlines, and system tasks efficiently.
Office), backup software, and Adobe Creative Suite.
Diploma in Information Communication Technology
Meru Technical College, 2020 – 2022
