Robin Njenga

Versatile ICT Specialist with 3+ years of hands-on experience in system administration, user support, and cybersecurity. Adept at delivering exceptional customer service, resolving complex

IT issues, and maintaining strong relationships across technical and non-technical teams.

Combines a solid technical foundation with outstanding communication and organizational skills, ensuring both technical efficiency and user satisfaction. Proven ability to manage competing priorities, support business continuity, and enhance end-user experiences through reliable and responsive support.

Technical Support & Customer Service: Empathetic and responsive in resolving user concerns, offering tailored IT solutions, and delivering user training to improve adoption and satisfaction.

• Communication & Relationship-Building: Clear and professional communicator;

effective in cross-department collaboration and end-user support.

• System & Network Administration: Windows servers, routers/switches, network troubleshooting, device maintenance.
• Cybersecurity: Firewall setup, antivirus deployment, data protection, and risk mitigation.
• Time Management & Organization: Skilled in managing multiple support tickets,

deadlines, and system tasks efficiently.

• IT Systems Proficiency: Hands-on with inventory systems, productivity tools (MS

Office), backup software, and Adobe Creative Suite.

• Web & Multimedia:Photoshop, Illustrator, and web optimization.

Diploma in Information Communication Technology

Meru Technical College, 2020 – 2022

• Key Subjects: Cybersecurity, Advanced Networking, System Admin, Multimedia Design