Rosália Ramos

Hospitality professional with over 30 years of experience in hotel management, operations, and sales. Specialized in hotel openings, F&B, and financial management. Proven record of leading high-performance teams, negotiating strategic contracts, and delivering strong commercial results. Resilient, adaptable, and hands-on leader, committed to excellence and team development.

Head of Operations - Yoo Lisbon - South Lisbon

(2025-05)

• Oversight and supervision of resort daily operations (security, maintenance, landscaping, cleaning).
• Definition and monitoring of operational budgets.
• Responsible for golf contracts, negotiations, and commercial area.
• Strategic planning and effective resource management.
• Developed policies and procedures to ensure operational excellence.

Assistant General Manager - Aroeira Lisbon Hotel

(2019-05 - 2025-04)

• Implemented workflow procedures with direct report to General Manager.
• Supervised daily team tasks and customer support.
• Participated in marketing and commercial decisions.
• Represented hotel in international tourism and golf trade fairs.
• Managed golf contracts and negotiations.

General Manager - Hotel Club Azeitão

(2017-01 - 2019-04)

• Oversaw hotel operations, sales and profitability objectives.
• Recruited, onboarded, and trained high-performing employees.
• Developed and controlled budgetary plans.
• Ensured compliance with policies and quality standards.

General Manager - Lux Lisboa Hotel

(2016-09 - 2017-12)

• Responsible for hotel opening and operational policies.
• Managed employees and budgets to meet strategic goals.

Rooms Division Manager - Lux Lisboa Park Hotel

(2014-09 - 2016-09)

• Recruited, trained, and supervised staff.
• Managed budgets and staffing schedules.

Front Office Manager - Hotel Aviz

(2012-04 - 2014-09)

• Supervised Front Office and Housekeeping teams.
• Partnered with suppliers to maximize financial results.

Front Office Director - Troia Design Hotel

(2009-02 - 2012-03)

• Led Front Office operations, ensuring customer service excellence.
• Managed staff scheduling, training, and performance.

Sales Manager - Metropolitan Sana Hotel Lisbon

(2008 - 2009)

• Supervised sales operations, recruitment, and training of sales staff.

Sales & Marketing Director - Dom Carlos Hotels

(2004 - 2008)

• Oversaw marketing strategies, budget management, and staff leadership.

Group & Sales Executive - Grupo Continental & Choice Hotels

(1997 - 2003)

• Managed group sales, contracts, and customer relationships.

Front Office Manager - Radisson SAS Hotel

(1995 - 1997)

• Supervised front desk operations and staff.

Front Desk Receptionist - Holiday Inn Crown Plaza

(1991 - 1995)

• Handled guest check-in/check-out, concierge services, billing, and customer support.

Graduate Certification - Business Management - ISCTE (2025)

Executive Master - Hotel Business - Universidade Autónoma de Lisboa (2007)

Graduation - Social Security - Universidade Internacional (1989)

Certification - History of Art - Escola Nacional de Belas Artes (2006)