Rui Diogo

Extensive experience coaching and training teams in customer relationship management , sales and services for

Vodafone / Randstad company ( 2015- 2021)

As a freelancer trainer and coach I collaborate with :

Employment and Vocational Training Institute (IEFP)

Portuguese Industrial Association ( AIP)

Centralmed

Psiporto - Consulting and Training Solutions

Vértices Association for Human Development

Galileu

As a trainer and coach, I work with Personal development, behavior and communication areas , commerce and services:

Coaching and Mentoring Sales Teams and Store Managers.

Customer experience cycle, commerce and sales.

Emotional leadership

Interpersonal Communication and Assertiveness

NLP techniques

Conflict management

Emotional intelligence

Coaching and communication

Leadership and team work

Customer loyalty and recovery

Time and team management

Sales techniques

Customer experience cycle

Teamwork

Distance sales

Between others

Trainer

Store manager

Master coach

Trainer certefid