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Operational Risk & Business Continuity professional with extensive experience in international banking environments, specializing in operational resilience & business continuity, internal controls, regulatory compliance, and operational risk governance. Experienced in RCSA, incident management, KRIs, Business Continuity Planning (BCP), Business Impact Analysis (BIA), and regulatory frameworks including DORA, NIS2, and GDPR. CAMS certified, with additional expertise in AML, financial crime risk, and anticorruption.

Knowledgeable in Artificial Intelligence in Financial Services, with an understanding of its applications in fraud detection, risk management, financial crime prevention, and operational efficiency, supported by certification from Saïd Business School, University of Oxford. Strong experience working cross-functionally with business, compliance, IT, risk, and senior stakeholders to strengthen control frameworks, enhance operational resilience, support regulatory readiness, and promote a strong risk-aware culture.

Operational Risk & Business Continuity Manager at BNP PARIBAS (2024-09 – Present)

• Spearhead the Operational Risk framework, ensuring alignment with organizational risk appetite and strategic objectives.
• Promote initiatives to guarantee adherence to critical frameworks and regulations ((e.g., DORA, NIS2, GDPR), thereby enhancing compliance and minimizing regulatory exposure.
• Engage collaboratively with the first line of defense to identify, assess, and prioritize emerging risks that impact operations and bolster organizational resilience.
• Conduct and maintain the Risk and Control Self-Assessment (RCSA), encompassing control testing and the development of action plans.
• Coordinate Business Impact Analyses (BIAs) across all departments and oversee the maintenance of the Business Continuity Plan (BCP).
• Uphold crisis communication protocols and refine escalation procedures.
• Work closely with other departments (e.g., finance, operations, HR, IT) to identify and manage risks across the organization.
• Foster a risk-aware culture within the organization through training and communication.
• Ensure policies and procedures are kept up-to-date, communicated effectively, and applied consistently across all business units.
• Establish best practices for audit recommendations follow-up.
• Deliver comprehensive presentations on various types of risk assessments and results to the committee's executive members, and follow up on decisions made during the meetings, ensuring that action items are addressed and implemented accordingly.

Operational Risk and Permanent Control Manager at BNP PARIBAS CIB (2017-10 – 2024-08)

• Directed the Operational Risk and Permanent Control Department, ensuring proactive risk identification and management through robust internal control plans.
• Authored and deployed control plans, tailoring regional RCSA methodologies to local standards for precise risk quantification.
• Assumed full accountability for the risk incident management process, leading comprehensive investigations, root cause analyses, and presenting complex incident reports to the Executive Board.
• Orchestrated Internal Control Committee meetings, presenting operational risk findings and escalating significant incidents; meticulously monitored Key Risk Indicators (KRIs) and risk thresholds.
• Provided comprehensive oversight on compliance controls, including Financial Security (FS), Anti-Money Laundering (AML), Sanctions (SAN), Know Your Customer (KYC), and Payment Information Controls (PIC).
• Scrutinized operational procedures to pinpoint vulnerabilities, leading to streamlined processes and a quantifiable reduction in risk exposure.

Securities Settlements (SLAB) Manager at BNP PARIBAS CIB (2015-06 – 2017-10)

• Supervised the Stock Lending and Borrowing (SLAB) department, managing stock borrowing, lending, and collateral management across over 20 international markets.
• Formulated and tracked Key Performance Indicators (KPIs) to elevate performance reporting.
• Compiled operational and financial dashboards for senior management.

Operations Manager at METACASE CONSULTING - Optimizing Financial Flows (2012-09 – 2015-05)

• Leveraged Metacase's software, which has been referenced as an integrated component within solutions implemented by consultants (e.g., in a project involving Oracle E-Business Suite integration for shared services companies).
• Directed the analysis and project management for financial processes, optimizing financial flows and enhancing operational efficiency.
• Devised risk management frameworks that bolstered organizational resilience for multinational clients.

Operations Manager at FAMILY OFFICE (2008-01 – 2012-07)

• Engineered and executed operational strategies, improving efficiency and compliance in investment fund management and Private Equity.
• Monitored liquidity and managed foreign exchange transactions to optimize treasury operations.
• Generated financial reports and dashboards for senior management, informing strategic decision-making.

Custody and Settlement Department Manager at BANCO DE INVESTIMENTO GLOBAL (2001-06 – 2007-12)

• Developed and implemented strategies for custody and settlement services, enhancing operational efficiency and effectiveness.
• Managed and supervised a custody operations team, with a strong focus on staff training and professional development.
• Ensured strict adherence to regulatory standards and best practices within all custody processes.
• Cultivated relationships with clients and custodians, facilitating the timely settlement of transactions.
• Monitored custodian performance against established service-level agreements, optimizing service delivery.

Financial Analyst at MONTEPIO GERAL BANK (1997-01 – 2001-05)

• Performed detailed financial analysis and constructed models to support strategic decision-making and optimize financial strategies.
• Prepared comprehensive financial reports, ensuring full compliance with regulatory requirements and accounting standards.
• Streamlined transaction processing workflows to enhance operational efficiency, managing payments, invoicing, and reconciliations.
• Monitored cash flow and implemented effective cash management strategies to optimize liquidity.
• Utilized financial systems to maintain data accuracy, operational efficiency, and ensure compliance with financial regulations.
• Collected and analyzed financial data to identify key trends and significant discrepancies.

Executive Leadership Programme – Nova School of Business and Economics (2022-01 – 2023-03)

Executive Master Degree in Business Management – ISCTE - University Institute of Lisbon (2014-09 – 2016-11)