Metro by T-Mobile (2020 – to date)
Accounts assistant
Working Responsibilities
- Reconciliation of daily invoices of the individual stores and report any discrepancies to their individual store’s managersand follow up to their resolution
- Calculate and verify weekly employee working hours for pay calculations and report to their individual store’s managers
- Accurately and efficiently carry out duties; this includes cash counting, match day takings and correctly documenting & reconciling any cash and card payments.
- Reporting any issues and discrepancies to individual store manager in a timely manner.
- Follow all guidelines & policies set out by the company.
THE 7 HOTEL (2019 – 2020)
Assistant
Working Responsibilities
- To raise any issues or customer suggestions and complaints to the duty Manager
- Ensure hospitality rooms are left tidy
- Assisting with the preparation of and the serving of all meals
- Completing any administration as requested including food temperatures, wastage and cleaning schedules
MARRIOT HOTEL (2018 – 2019)
Supervisor
Working Responsibilities
- Supervising a team of staff on duty
- Ensuring staff are managed efficiently and meet targets
- Servicing hospitality meeting rooms within agreed timescales
- Ensuring areas of work are kept clean throughout the day
RETEX CALL CENTER (2018 – 2019)
Executive assistant
Working Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
FREELANCING (2012 – 2014)
Data entry and accounting
Working Responsibilities
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Keep information confidential
- Respond to queries for information and access relevant files
- Comply with data integrity and security policies
