Viviane Max
IT and Data Analyst
Talento
Benfica, Lisboa20 EUR/horaMembro desde 14 de agosto de 2023
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Sobre
- Help Desk Support for users, prioritizing IT helpdesk requests at all levels with follow-up from inception to completion.
- Forwarding demands as requested by the IT department, whether internal or external.
- IT Operations in conjunction with other development teams to restore service, identify and fix core issues, as well as scheduled maintenance.
- Simulation for user problem training to solve operational difficulties.
- Registration, monitoring and documentation of processes for solving identified problems, forwarding and requesting technical support.
- Troubleshooting, computer-related tasks, problems, and solutions within a company.
- Analysis of data related to number of views and social media contents about the company products.
Experiência
- Help Desk Support for users, prioritizing IT helpdesk requests at all levels with follow-up from inception to completion.
- Forwarding demands as requested by the IT department, whether internal or external.
- IT Operations in conjunction with other development teams to restore service, identify and fix core issues, as well as scheduled maintenance.
- Simulation for user problem training to solve operational difficulties.
- Registration, monitoring and documentation of processes for solving identified problems, forwarding and requesting technical support.
- Troubleshooting, computer-related tasks, problems, and solutions within a company.
- Analysis of data related to number of views and social media contents about the company products.
Formação
Post Baccalaureate in Computer Science and Bachelor degree in Computer Engineering.
