Viviane Max

• Help Desk Support for users, prioritizing IT helpdesk requests at all levels with follow-up from inception to completion.
• Forwarding demands as requested by the IT department, whether internal or external.
• IT Operations in conjunction with other development teams to restore service, identify and fix core issues, as well as scheduled maintenance.
• Simulation for user problem training to solve operational difficulties.
• Registration, monitoring and documentation of processes for solving identified problems, forwarding and requesting technical support.
• Troubleshooting, computer-related tasks, problems, and solutions within a company.
• Analysis of data related to number of views and social media contents about the company products.

• Help Desk Support for users, prioritizing IT helpdesk requests at all levels with follow-up from inception to completion.
• Forwarding demands as requested by the IT department, whether internal or external.
• IT Operations in conjunction with other development teams to restore service, identify and fix core issues, as well as scheduled maintenance.
• Simulation for user problem training to solve operational difficulties.
• Registration, monitoring and documentation of processes for solving identified problems, forwarding and requesting technical support.
• Troubleshooting, computer-related tasks, problems, and solutions within a company.
• Analysis of data related to number of views and social media contents about the company products.

Post Baccalaureate in Computer Science and Bachelor degree in Computer Engineering.