German Cruz

IT Systems & Technical Support Experience with expertise in customer service, one-on-one technology assistance, helpdesk management, Windows server systems, and Active Directory management. Proven track record of ensuring system uptime and resolving technical issues in timely manner.

IT Specialist at Bay Seal Company (2024-05 – 2025-05)

Provided comprehensive technical support and system management for customers and business operations.

• Ensured customers/users were supported on all technical support and troubleshooting requests
• Managed complex Windows server systems, hardware and VPNs (Virtual Private Networks)
• Imaged new Windows PC's, ensuring smooth transition from Windows 10 to Windows 11
• Documented and shared basic troubleshooting steps with customers to resolve IT issues
• Windows IAM management using Active Directory to assign controls, configurations and GPO
• Regularly update system-level hardware and business software applications

Technical Specialist I at Robert Half for City of San Leandro (2023-10 – 2024-05)

Supported IT deployment and user assistance for city government operations.

• Assisted with the imaging and roll out of HP Laptops, worked with larger IT team for support
• Followed information and privacy protocols, ensuring data security during deployments
• Assisted customers with business tools, offering one-on-one support and best practices docs

High School Diploma – Arroyo Highschool