Jazmin Cabrera

Dedicated administrative and customer-service professional with 4+ years' experience managing high-volume applicant caseloads, maintaining large databases, and coordinating payments and documentation. Skilled communicator and liaison between candidates and employers, with proven ability to resolve issues, handle 300+ daily guest interactions, and support operations in remote/night-shift environments. Organized, detail-oriented, and reliable under pressure.

Reservations Agent at ILoftMalaga (2025-12 – Present)

Reservations Agent managing guest check-ins, communications, and operations coordination.

• Reviewed guest check-in registrations prior to arrival and contacted guests to correct or confirm details.
• Provided clear arrival instructions and access information to prevent confusion and ensure timely check-ins.
• Managed high-volume messaging (300+ chats on busy nights) across the reservation system and WhatsApp.
• Coordinated cleaning and maintenance with operations teams to ensure readiness and guest satisfaction.
• Responded to overnight emergencies, diagnosing issues and delivering rapid guest-focused solutions.

Candidate Manager / Data Entry at International Connections SRL (2022-01 – 2025-12)

Managed visa application process for 120+ applicants daily in peak season, coordinating documentation, payments, and communication between workers and U.S. employers.

• Contacted applicants by phone, chat, and email. Handling 120+ applicants/day in peak season and 35–40/day in slow season, to guide them through the visa process.
• Reviewed documentation, requested missing items, and ensured complete, accurate case files.
• Acted as liaison between workers and U.S. employers to facilitate smooth communication and positive outcomes.
• Prepared detailed case reports to maintain up-to-date status and support decision-making.
• Built and maintained a seasonal database of 600+ companies; kept records current and organized for each season.
• Reviewed and registered documents and processed payments for 200–1,000+ applicants/month (200–300 in slow season, 1,000+ in peak).

Bachelor's degree in International Trade – Universidad Católica Ntra Sra de la Asunción (2016-01 – 2020-12)

Technical high school degree in Marketing – Centro Educativo Los Laureles (2012-01 – 2014-12)