Joaquin Viveros

Early-career bilingual technical support professional with a Technical High School Diploma in Computer Science and hands-on internship experience assisting users with IT-related issues, remote support, and computer troubleshooting, as well as building a working customer support automation in Make. C1 English speaker with clear written and verbal communication, a structured problem-solving approach, and the ability to explain technical issues to users.

Technical Support Intern - Industria Nacional del Cemento (INC) - Paraguay

(2025-09 - 2025-12)

• Provided direct technical assistance to users experiencing IT-related issues.
• Responded to user inquiries and helped troubleshoot common computer and software problems.
• Built a customer support ticket triage and response automation.
• Assisted users through remote support and communicated technical guidance clearly.
• Worked directly with users to understand issues, identify possible causes, and assist with resolution.

Technical High School Diploma - Computer Science (2024)