Joaquin Viveros
BILINGUAL TECHNICAL SUPPORT | C1 ENGLISH | IT BACKGROUND
Talento
AsunciónMiembro desde 16 de septiembre de 2026
Technical assistanceCustomer supportRemote user supportIssue identificationBasic diagnosticsResolution supportWorkflow debuggingData mappingConditional routingComputer hardware and software fundamentalsWordExcelMakeGoogle FormsGoogle SheetsGmail
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Technical assistanceCustomer supportRemote user supportIssue identificationBasic diagnostics
Sobre mí
Early-career bilingual technical support professional with a Technical High School Diploma in Computer Science and hands-on internship experience assisting users with IT-related issues, remote support, and computer troubleshooting, as well as building a working customer support automation in Make. C1 English speaker with clear written and verbal communication, a structured problem-solving approach, and the ability to explain technical issues to users.
Experiencia
Technical Support Intern - Industria Nacional del Cemento (INC) - Paraguay
(2025-09 - 2025-12)
- Provided direct technical assistance to users experiencing IT-related issues.
- Responded to user inquiries and helped troubleshoot common computer and software problems.
- Built a customer support ticket triage and response automation.
- Assisted users through remote support and communicated technical guidance clearly.
- Worked directly with users to understand issues, identify possible causes, and assist with resolution.
Educación
Technical High School Diploma - Computer Science (2024)
Habilidades
BILINGUAL TECHNICAL SUPPORTC1 ENGLISHIT BACKGROUND
