Job Description
- At least 15 years of professional experience in data, analytics, digital transformation, or systems delivery.
- At least 8 years of experience managing complex, multi-workstream programs.
- Proven experience managing large-scale master services agreements, framework agreements, managed services, or multi-year transformation programs.
- Demonstrated experience delivering enterprise data platforms, data warehouses, data governance, artificial intelligence, advanced analytics, or statistical systems.
- Strong experience in program governance, commercial and contract management, executive reporting.
- Experience overseeing both project delivery and production managed services within the same program.
- Experience managing multidisciplinary teams, subcontractors, technology vendors, and specialist resources.
- Previous experience in Qatar or the GCC public sector is strongly preferred.
Responsibilities
Program Leadership and Direction
- Provide overall leadership and accountability for the delivery of Data and Analytics Master Services Agreement.
- Translate client’s strategic objectives and approved initiatives into an integrated program roadmap, delivery plan, priorities, and measurable outcomes.
- Maintain a consolidated view of all projects, managed services, service requests, and planned initiatives.
- Act as the senior point of contact for program decisions, stakeholder coordination, and escalations.
MSA and Contract Management
- Ensure that all services are delivered in accordance with the MSA’s contractual, commercial, quality, and service-level requirements.
- Oversee the preparation, estimation, review, approval, and mobilization of service requests, work orders, and statements of work.
- Monitor contractual deliverables, milestones, acceptance criteria, financial consumption, invoicing, and remaining contract value.
- Manage scope changes and coordinate contractual matters with malomatia’s commercial, legal, finance, procurement, and contract-management teams.
- Proactively manage contractual obligations, assumptions, dependencies, and risks.
Program Governance and Reporting
- Establish and operate an effective governance framework across all initiatives and services delivered.
- Define governance forums, decision rights, reporting arrangements, responsibilities, and escalation paths.
- Lead steering committees, delivery reviews, operational reviews, and service-performance meetings.
- Provide client leadership with consolidated status reports, executive dashboards, decision papers, and clear visibility of performance, risks, priorities, and required actions.
- Maintain and monitor the program’s risks, issues, actions, dependencies, decisions, and changes.
Integrated Planning and Delivery Management
- Develop and maintain an integrated master plan covering projects, workstreams, releases, service requests, and operational activities.
- Coordinate dependencies across data platforms, statistical systems, applications, integrations, analytics solutions, government entities, and shared environments.
- Monitor delivery performance against approved scope, milestones, budgets, resource plans, and quality expectations.
- Identify schedule risks, bottlenecks, and resource constraints, and lead corrective or recovery actions where required.
- Ensure project and workstream managers maintain accurate and current delivery plans.
Demand and Service Request Management
- Establish a structured process for receiving, assessing, prioritizing, approving, and tracking new requirements under the MSA.
- Work with client stakeholders to clarify requirements and coordinate effort estimation, resource planning, solution assessment, commercial evaluation, and delivery scheduling.
- Maintain a consolidated backlog showing approved, pending, deferred, and completed requests.
- Ensure each approved request has a clearly defined scope, deliverables, responsibilities, assumptions, schedule, cost, and acceptance criteria.
- Monitor service requests through delivery, acceptance, closure, and transition to production support.
Stakeholder Management
- Build effective working relationships with client executives, business owners, technical teams, partners, and other stakeholders.
- Serve as the primary program-level escalation point between client and malomatia.
- Manage stakeholder expectations, facilitate timely decisions, and resolve conflicts between competing priorities.
- Ensure communication is clear, accurate, consistent, and appropriate for executive, business, and technical audiences.
- Promote collaboration, transparency, and shared accountability across participating teams.
Delivery Assurance and Quality Management
- Establish consistent delivery methodologies, standards, templates, controls, and quality gates across the program.
- Ensure projects follow the agreed lifecycle covering discovery, requirements, design, development, testing, deployment, transition, and closure.
- Oversee the quality and completeness of deliverables before submission to client.
- Ensure traceability of requirements through design, implementation, testing, and acceptance.
Managed Services and Operational Performance
- Provide governance oversight for application support, platform operations, data operations, and managed services.
- Monitor compliance with agreed service levels, operational indicators, support obligations, and customer-service expectations.
- Review incidents, service requests, recurring problems, defects, capacity risks, and operational trends.
- Ensure critical incidents are effectively managed, communicated, escalated, and resolved, including root-cause analysis and permanent corrective action.
- Ensure completed projects and releases are successfully transitioned into production support.
- Promote continuous improvement in service availability, reliability, security, performance, automation, monitoring, and user satisfaction.
Financial and Commercial Management
- Prepare and maintain the program financial plan, budget, forecast, and consumption reports.
- Monitor resource costs, subcontractor costs, invoicing, revenue recognition, and overall financial performance.
- Track actual expenditure against approved budgets, work orders, and forecasts.
- Identify cost overruns, unplanned effort, and financial variances and initiate corrective actions.
- Ensure invoicing milestones are supported by accepted deliverables, approvals, and appropriate evidence.
- Optimize resource utilization and provide regular financial reporting to relevant client and malomatia governance bodies.
Resource and Partner Management
- Develop and maintain an integrated resource plan covering program management, architecture, data engineering, governance, analytics, platform engineering, application support, and specialist roles.
- Ensure qualified resources are assigned according to initiative requirements, priorities, and delivery schedules.
- Monitor capacity, utilization, performance, continuity, and succession requirements.
- Coordinate the mobilization and demobilization of project, managed-service, and staff-augmentation resources.
- Manage subcontractors, technology partners, and specialist providers, ensuring their deliverables and contractual commitments remain aligned with client requirements.
- Address resource gaps and capacity risks before they affect delivery.
Risk, Issue, and Dependency Management
- Establish a proactive framework for identifying, assessing, mitigating, and reporting program risks, issues.
- Monitor risks associated with stakeholder engagement, onboarding, integrations, infrastructure, security, quality, resources, suppliers.
- Ensure mitigation and contingency actions are assigned, tracked, and regularly reviewed.
- Escalate material risks and issues through the appropriate governance channels.
- Ensure program decisions consider business, operational, technical, contractual, financial, security, and regulatory impacts.
Change Management and Adoption
- Coordinate stakeholder readiness, communication, training, knowledge transfer, and adoption activities across the program.
- Ensure new platforms, processes, reports, applications, and analytical capabilities are supported by appropriate business readiness and transition plans.
- Work with business owners to define adoption measures and expected outcomes.
- Monitor usage, stakeholder feedback, adoption challenges, and capability development needs.
- Ensure new processes and operating models are documented, communicated, and transferred to client teams to support sustainable operations.
Benefits And Value Realization
- Establish a program-level framework for defining, measuring, and reporting expected outcomes and realized benefits.
- Monitor improvements in data quality, platform reliability, statistical production, data sharing.
- Identify opportunities to increase the value generated from client’s data and technology investments.
- Report achievements, service improvements, and realized benefits to relevant governance bodies.
- Maintain alignment between program expenditure, strategic priorities, and delivered business value.
Qualifications
- Bachelor’s degree in information technology, computer science, engineering, data management, business administration, or a related discipline.
- Project or program management certification such as PMP, PgMP, PRINCE2 Practitioner.
- Agile certification such as PMI-ACP, SAFe, Scrum Master.
- IT service-management certification, such as ITIL, is desirable.
- Data management or governance certification, such as DAMA CDMP, is an advantage
Knowledge And Skills
- Strong knowledge of enterprise data management, data architecture, data integration, data quality, data governance, business intelligence, and advanced analytics.
- Understanding artificial intelligence, machine learning, generative AI, DataOps, cloud or hybrid data platforms.
- Program planning, governance, financial management, risk management, and stakeholder management skills.
- Ability to manage both agile and traditional delivery approaches within a complex program.
- Excellent leadership, negotiation, decision making, and conflict resolution capabilities.
- Strong commercial awareness and the ability to manage budgets, forecasts, contracts, and vendor performance.
- Excellent written and verbal communication skills.
- Ability to prepare and present complex information clearly to senior executives and governance committees.
- Strong analytical and problem-solving capabilities.
- Fluency in English is required; Arabic language capability is an advantage.
About Malomatia
ABOUT US malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
Our mission
Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
Our vision To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
Driving change that makes a real impact
Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.
About The Team
Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
Join us in shaping the future of technology in Qatar
malomatia