آمحمد بن زرقة

Customer service professional with more than eight years of experience across telecommunications, travel services, and mall information-desk operations. Skilled in handling high volumes of customer inquiries, resolving complaints, providing accurate information, and maintaining a professional approach under pressure. Service-focused, reliable, and ready to contribute to a call center team in Doha.

Customer Service Representative / Call Center Agent at Djezzy Algeria (2023-01 – 2026-01)

• Handled inbound customer calls and responded to inquiries regarding mobile services, packages, billing, and account-related requests.
• Provided clear and accurate information while following company procedures and service-quality standards.
• Resolved customer complaints efficiently and escalated complex cases to the appropriate department when required.
• Recorded customer interactions and updated case details accurately to support effective follow-up.
• Worked toward response-time, call-quality, and customer-satisfaction targets in a fast-paced environment.

Customer Service Representative at Travel Agency (2019-01 – 2023-01)

• Assisted customers with travel inquiries, reservations, ticketing information, and itinerary changes.
• Explained available travel options, prices, schedules, and booking conditions in a clear and helpful manner.
• Handled customer concerns related to cancellations, delays, and booking amendments with professionalism.
• Coordinated with airlines, hotels, and service providers to confirm arrangements and resolve customer requests.
• Maintained accurate customer and booking records while protecting confidential information.

Information Desk Customer Service Representative at Senia Mall (2017-01 – 2020-01)

• Welcomed visitors and provided directions, store information, opening hours, and details about mall facilities and services.
• Responded to face-to-face and telephone inquiries in a courteous, efficient, and professional manner.
• Received customer feedback and complaints, resolved routine issues, and referred urgent matters to mall management or security.
• Supported lost-and-found inquiries and coordinated with relevant departments to assist visitors.
• Maintained a professional reception area and delivered a positive first impression to all guests.