Abdulaziz Saeed
Customer Service Specialist
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نبذة
Highly motivated Customer Service Specialist with over 10 years of experience in handling customer interactions, resolving issues, and ensuring customer satisfaction across various industries, including retail, telecommunications, and hospitality. Expert in problem-solving, communication, and relationship management. Proven ability to enhance the customer experience, improve service efficiency, and contribute to company growth.
Seeking a dynamic customer service role where my skills in client support, complaint resolution, and service excellence can be leveraged to drive customer retention and business success.
الخبرة
Customer Service Representative at Vodafone Qatar (2022-01 – 2023-12)
- Managed high-volume customer interactions through calls and in-person support.
- Assisted customers in resolving issues related to billing, service activation, and product inquiries.
- Promoted company products and services, achieving a 20% increase in customer subscriptions.
- Handled complaints professionally, ensuring quick and satisfactory resolutions.
Retail Sales & Customer Support Specialist at Alam Al-Tamour (Dates Store) (2020-01 – 2022-12)
- Provided personalized customer assistance to enhance shopping experience and increase sales.
- Processed transactions, handled customer requests, and ensured stock availability.
- Managed customer feedback, improving store services based on client needs.
Customer Service & Data Entry Associate at Khaled Bin Bandar Al-Harbi Establishment (2015-01 – 2019-12)
- Assisted customers with product and service inquiries, ensuring seamless transactions.
- Accurately entered and managed customer and sales data, reducing errors by 30%.
- Provided post-sale support, handling warranty claims and returns efficiently.
Customer Service Representative (Call Center - Food Industry) at KFC (2014-01 – 2015-12)
- Handled customer orders, complaints, and service-related inquiries via phone.
- Resolved service issues promptly, ensuring 95% customer satisfaction ratings.
- Provided recommendations on menu items, increasing sales through upselling techniques.
