Abidjam Paulo

Application Support Engineer with 10+ years of experience providing 2nd and 3rd line support for enterprise applications in large-scale environments. Skilled in troubleshooting complex application issues, ensuring system availability, and collaborating with stakeholders, vendors and cross-functional teams to resolve incidents efficiently.

Experienced in supporting cloud and on-premises applications across engineering and corporate platforms, with strong exposure to Oracle Primavera P6, Salesforce, Autodesk, Salesforce and Trimble ecosystems. Proven ability to operate in fast-paced environments, deliver high-quality support, and maintain accurate incident documentation aligned with ITIL practices.

Application Support Engineer

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Application Troubleshooting & Root Cause Analysis

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Incident, Problem & Change Management (ITIL)

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Application Monitoring & Performance Optimisation

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Vendor & Stakeholder Management

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SQL / Database Awareness (Oracle environments – Primavera)

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Enterprise Systems Support (Cloud & On-Prem)

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System Availability & Service Reliability

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Documentation & Knowledge Base Management

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User Training & Support

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Application Deployment & Configuration

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Cross-functional Collaboration (Infrastructure, Dev, Vendors)

Leeds Metropolitan University - Computing in Business BSc (Hons) Leeds College of technology – Intermediate ICT Technology

GCSE’s English and Maths Windows Server Administration Network Fundamentals CompTIA A+ Technician 5

ITIL4