Adam Bidston

Experienced regulatory operations and investigations manager with over 20 years' professional experience, including 19 years with the Nursing and Midwifery Council (NMC). Proven expertise in leading investigation teams, managing complex regulatory casework, interpreting legislation, and delivering operational improvements within highly regulated environments. Strong track record of coaching and developing staff, improving quality standards, driving performance against KPIs and working collaboratively with senior leadership, legal teams and external stakeholders to ensure public protection and regulatory compliance.

Manager, Registration Investigations Team - Nursing and Midwifery Council (NMC)

(2019-06)

Lead the Registration Investigations Team responsible for investigating applications, re-join applications and revalidation concerns relating to entry on the Nursing and Midwifery Register, ensuring decisions are proportionate, evidence-based and aligned with statutory requirements.

• Lead, manage and develop a team of Investigators, Case Officers and Administrative staff.
• Oversee a complex caseload of regulatory investigations, ensuring timely progression and high-quality outcomes.
• Provide expert guidance on legislation, policy and regulatory requirements.
• Ensure investigation decisions are risk-based, proportionate and compliant with evidential standards.
• Monitor team performance against service KPIs and quality standards.
• Produce management information and performance reports for senior leadership.
• Lead quality assurance reviews and implement actions arising from audits and feedback.
• Manage stakeholder relationships, including legal advisors, applicants, employers and partner organisations.
• Act as deputy to senior management when required.
• Support ongoing development of operational procedures, guidance and case management systems.
• Successfully supported the transition and development of the Registration Investigations Team structure and operating model.
• Strengthened quality assurance processes and investigation standards across the team.
• Developed and mentored investigators and case officers, supporting professional growth and performance improvement.
• Contributed to service improvements focused on efficiency, consistency and public protection.

Senior Registrar Appeal Support Officer - Nursing and Midwifery Council (NMC) - London

(2007-01 - 2019-06)

Managed complex Registrar appeals and registration casework while providing technical expertise, quality assurance and coaching support across the Registrar and Appeal Support Team.

• Managed and reviewed team caseloads to ensure compliance with service standards and operational targets.
• Conducted quality assurance reviews and performance monitoring across casework.
• Served as subject matter expert on appeal processes, legislation and operational guidance.
• Acted as lead liaison for Registrar appeals involving external stakeholders and legal representatives.
• Delivered training, coaching and induction programmes for new employees.
• Managed complex and high-profile cases, including evidence gathering and witness statement preparation.
• Presented cases and recommendations to the Registrar and Assistant Registrar.
• Produced management information, reports and statistical analysis for senior stakeholders.
• Conducted quality reviews and identified opportunities for team development.
• Acted as Panel Secretary, drafting determinations and supporting formal proceedings.
• Participated in organisational tendering and procurement exercises.
• Conducted annual performance reviews and staff development discussions.
• Adjudication manager - managing registration Appeals – listing hearings, organising panels, attend hearings, budget responsibilities

Multi Media Installer - Future Lifestyles - London

(2003-01 - 2005-12)

Designed and installed home automation, networking and entertainment systems.

• Worked on residential developments across South East England for major UK housebuilders including Laing Homes and Countryside Homes.
• Delivered high-quality customer service and technical support to homeowners and developers.

Kickboxing Instructor - Spring Health - London

(2001-01 - 2002-12)

• Delivered individual and group coaching sessions.
• Developed training programmes focused on fitness, self-defence and confidence building.
• Assessed students for grading and progression.

Underwriters Assistant - Independent Claims Service - London

(1995-01 - 2000-12)

• Investigated insurance claims and reviewed evidence relating to suspicious and potentially fraudulent cases.
• Produced detailed investigation reports for stakeholders and underwriters.
• Assisted in developing a claims brokerage process that improved transaction efficiency between Lloyd's syndicates.

Belfairs High School, Leigh-on-Sea