Ahmed Abuobaida

Dedicated and extensive experience in field support analysis and event planning and coordination as well as electrical engineering. Adept at troubleshooting and resolving technical issues, providing top-tier customer support, and managing projects from inception to completion. Proven ability to handle multiple responsibilities in high-pressure environments while maintaining attention to detail and delivering exceptional results.

Passionate in organizing and executing successful events, with excellent communication skills and a strong team player committed to continuous learning and professional development as I always seek for deeper knowledge for a better solution.

Seeking to leverage my diverse skill set to contribute to innovative and impactful projects to make extraordinary moments.

Field Support Analyst

Supreme Committee for Delivery and Legacy

(Hayya Organization)

(Sep 2023 - April 2024)

• Offered technical support to resolve issues encountered by visa applicants.
• Utilized the issue escalation system to address any concerns raised by the L1 team (call center agents).
• Ensured the smooth entry and exit process for staff at expo by overseeing the accreditation scanning process and providing necessary support.
• Facilitated the entry of visitors at various events by supporting the ticket scanning process.
• Tiered Support Officer

Supreme Committee for Delivery and Legacy

(Oct 2022 - Jan 2023) (World cup 2022)

Oversaw the seamless operation of printing and distributing Hayya cards.

• Resolved issues for fans encountering difficulties during the Hayya application process.
• Provided technical support for any issues escalated by operators in the Hayya service center as well as the stadiums.
• Facilitated and streamlined the arrival process for fans in relation to visa matters.
• Electrical Design Engineer

Al Majd Engineering Consulting Company (Qatar)

(Jan 2022 - Jun 2022)

• Designed electrical schematics and block diagrams using AutoCAD electrical toolset.
• Created power calculation and load draw.
• Floor Supporter and Supervisor in Fan ID department

Amir and Arab cups (Qatar)

(Nov 2021 - Dec 2021)

• Printing Fan IDs and making sure all information are correct.
• Solving all ID issues in the system.
• Supervising operators and solving the problems they face.
• Site Installation Engineer

Votec Engineering Company (Sudan)

(Oct 2020 - Oct 2021)

• Ensure that the installation activities/execution is in line with the installation planning.
• Responsible to give the status of physical progress (weekly report).
• Monitoring and review of subcontractors.
• Organizer in Voluntary Work

Ajyal Film Festival (Qatar)

(2019)

• organizing the guests, halls and stages
• Making sure everything is as planned

• BSc. Of Electrical Engineering

(Nov 2014 - Jul 2020)

College of Engineering and Medical

Sciences

Khartoum, Sudan