Ahmed Othman

i working in magrabi medical center as reception and medical insurance supervisor

Ensures coordination of communication between patients, families and medical staff.

 Provides superior guest services by greeting all guests individually and pleasantly, with a professional manner and assists the guests/patients efficiently as stated by organizational policies.

 Responds to all patients inquiries in timely manner.

 Handles guest complaints and concerns in an efficient and timely manner.

 Assists patients with problems associated with hospital registration and admission

 Takes patients issues seriously, solves the issue in a timely manner, and then reports the issue with details to the manager for information collection and processes improvement.

 Suggests improvements to present hospital systems in a bid to make the system more workable

 Participates in the interpretation process for a minimum of one appointment a day depending on patients’ demand.

 Undertakes patients’ data collecting and analyzing when requested.

 Accesses Cerner to get patient schedules.

 Oversees VIP/VVIP guests, arrivals, registration and departures when requested.

 Insures that VIP/VVIP guests requests are handled with care when requested.

 Assists patients and guests with finding ways around hospital site

 Assists patients in how to work with Kiosks

 Emphasizes the importance and value of quality patient service and how it impacts quality of care, medical treatment, and physical facilities at hospital to ensure a positive experience during the patient/families’ stay.

 Assists in escorting guests to service areas.

 Locates and utilizes transport facilities as per the patient’s/guests condition.

 Takes incoming calls from patients and assists with their questions and concerns.

 Answer phones and respond to customer requests.

 Sell product and place customer orders in computer system like “goods, food etc”

 Provide customers with copmpany Information and service information.

 Upsell & cross sell products and services.

 Transfer customer calls to appropriate staff.

 Identify, research, and resolve customer issues using the computer system.

 Follow-up on customer inquires which not immediately resolved.

 Complete call logs and reports.

 Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.

 Recognize, document and alert the supervisor of trends in customer calls.

 Responsible for relationship building and account management while resolving customer inquiries in a professional manner.

 Other duties as assigned.