Ali Khan

Over more than 10 years of experience in IT administration and support, including almost 9 years' extensive experience in UAE Hospitality and 1 year in Qatar. Intend to build career with leading industry with committed and dedicated people, which will help me to explore myself fully and realize my potential work as a key player in challenging and creative environment. I have 9 years' experience in the IT field (server, network maintenance and desktop support).

Excellent communication, presentation, interpersonal relationship, experienced with working in a multi-linguistic and multicultural environment.

IT Support Specialist - Mondrian Doha - Doha, Qatar

(2024-11 - 2026-02)

• Provided technical support and troubleshooting for hardware and software issues across various platforms.
• Managed IT infrastructure and network systems to ensure optimal performance and security.
• Collaborated with cross functional teams to implement new technologies and improve service delivery.
• Trained staff on IT policies and procedures to enhance operational efficiency.
• Conducted system upgrades and installations, ensuring minimal disruption to services.
• Oversaw daily IT operations at Mondrian Doha (5 star luxury hotel) during IT Manager's leave, ensuring seamless technology services.

IT Support Executive - OakStreet Technologies - Islamabad, Pakistan

(2024-03 - 2024-11)

• Delivered comprehensive IT support to ensure seamless operations at OakStreet Technologies.
• Managed server maintenance, enhancing performance and reliability of systems.
• Implemented network solutions, improving connectivity for over 200 users.
• Provided training and support for various software applications, facilitating user proficiency.
• Optimized IT resources through strategic planning and vendor management.

IT Officer (IT Incharge) - Citadines Culture Village Dubai - Dubai

(2021-01 - 2023-12)

Provide support for below hotel management applications:

• RMS Property Management System
• Salto Online Keycard Access System with Lift Access and Gate Barrier Access Control
• Fortinet and Cisco Firewalls for different Admin and Guest Networks
• Antlabs and Aruba Switches and Controllers for Guest Network
• Cisco Meraki Access Points and Switches For Admin Network
• Avaya PABX and JDS Call Accounting System

Cluster IT Administrator - Arabian Courtyard Hotel Dubai - Dubai

(2020-01 - 2021-12)

Responsibility handle assign task, maintain entire IT operation and fully In charge, maintain windows Server, 100 users and 30 nodes on the Network. Duties and responsibilities: Provide support for below hotel management applications:

• Opera V5.5.0
• Micros 9700
• Opera Interface (micros, UniBox, ELock)
• Vicas scanner system
• Paytrax (Payroll and HR)

IT Executive - Emirates Grand Hotel Dubai - Dubai

(2019-01 - 2020-12)

• Opera V5.5.0
• Micros 9700 & Micros 3700 (WS 4-5-5s and mTab)
• Opera Interface (micros, Antlabs, Assa Abloy, FCS)
• Sun systems (INFOR)
• Open Tech scanner system
• FCS Call accounting
• Unicorn System
• Hotel complaints and maintenance record software HOTEL DESK
• Paytrax (Payroll and HR)
• Palo alto Firewall Systems
• FMC (Micros Fidelio Materials Control)
• Mitel PABX

IT Assistant - Somewhere Hotel Tecom - Dubai

(2017-01 - 2019-12)

Duties and responsibilities: Provide support for below hotel management applications:

• Opera V5.0.0
• Micros 9700 & Micros 3700 (WS 4-5-5s and mTab)
• Opera Interface (micros, antlabs, VinGuard, Tiger)
• Ace Financial System
• Vicas scanner system
• Tiger Call accounting & BCT
• VingCard Key Management System
• Juniper Firewall Systems
• Al Bayan HR and Payroll
• NEC PABX

IT Support - Aisha Lasani Model School - Rawalpindi, Pakistan

(2015-01 - 2016-12)

• Deliver excellent customer service, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via email.
• Deal with customer complaints in a professional manner.

Bachelor of Arts and Commerce - Sargodha University

Diploma - Information Technology - Skill Development Association

Higher Secondary School Certificate - BISE

Secondary School Certificate - BISE

Bachelors in Computer Sciences - Computer Sciences - University of Islamia