Amal Zayani

Production and Operations Manager with hands-on experience leading daily garment manufacturing operations, supervising teams, coordinating materials, and maintaining quality standards. Also brings four years of progressive experience in guest relations and service leadership within international hotel environments, with strong expertise in VIP service, cross-department coordination, problem solving, and high-pressure operations. Known for disciplined execution, attention to detail, and a practical approach to improving workflow and service quality.

Production & Operations Manager at Andgarment — Garment Factory (2026-06 – Present)

• Oversee day-to-day production and factory operations, ensuring output meets quality, cost, and delivery targets.
• Supervise and schedule tailoring and production teams across cutting, sewing, and finishing.
• Manage quality-control processes through work-in-progress and finished-goods inspections.
• Coordinate fabric and materials sourcing with suppliers to keep production on schedule and within budget.
• Identify and resolve equipment, facility, and workflow bottlenecks to minimize downtime.
• Support growth planning through hiring, resource allocation, and process-improvement initiatives.

Guest Relations Supervisor — Pre-Opening at Swissôtel Park Corniche (2025-07 – 2026-06)

• Managed VIP guest check-in/check-out, personalized airport transfers, and special guest requests.
• Provided personal-assistant support and coordinated tailored guest experiences.
• Managed VIP room inspections and amenity preparation.
• Resolved guest issues promptly while maintaining high satisfaction standards.
• Used Opera PMS for reservations, billing, and guest-profile management.
• Coordinated across departments to support a seamless pre-opening guest experience.

Guest Relations Supervisor — Promotion at Le Méridien City Center (2024-10 – 2025-07)

• Supervised daily guest-relations operations and maintained high service standards.
• Managed VIP guests, personalized experiences, and special requests.
• Handled guest complaints professionally to protect satisfaction and loyalty.
• Supported Concierge operations, Club Lounge activities, and Front Desk coverage as required.

Guest Relations Agent at Le Méridien City Center (2023-10 – 2024-10)

• Advised guests on hotel amenities, local venues, and hotel services.
• Anticipated guest needs and built strong rapport to encourage repeat stays.
• Managed Executive Lounge Club operations and associated storage.
• Conducted courtesy calls for Elite members and handled pre-arrival communications.

Hostess at Dohatna Hospitality — Lusail Stadium (2022-11 – 2022-12)

• Welcomed guests and managed seating arrangements for large-scale events.
• Responded to guest inquiries and requests efficiently and courteously.

Hostess — F&B; / Executive Lounge Club at Tunis Marriott Hotel (2021 – 2022)

• Managed reservations by phone and coordinated with servers on guest needs.
• Handled seating, menu selection, and special requests for groups and events.
• Maintained a clean, organized dining environment and greeted arriving guests.

Medical Assistant at Marssa (2020 – 2021)

• Managed patient appointments on the med.tn platform and welcomed patients.

E-commerce / Social Media Creator at Planet Informatique (2018 – 2020)

• Created and edited video and product-demo content for Facebook, Instagram, YouTube, and LinkedIn.
• Ran online promotions and contests and managed customer queries and order issues.

Graphic Design & Video Editing – Excellence Training Center

Economics – University of Tunis