Amine Dridi

I am an enthusiastic, reliable, and joyful worker with extensive experience in customer service and managing credit collection teams. I am adept at developing strategies to improve collection processes, reduce outstanding debt, and enhance cash flow. I am eager to further develop my skills while gaining new, valuable experience.

My skills include project management, customer service, financial data analysis, negotiating payment terms, and ensuring compliance with company policies and regulations. Throughout my career, I have successfully balanced these skills while demonstrating my self-motivation, organizational abilities, and capacity to work under pressure. I possess a clear, logical mind, a practical approach to problem-solving, and a strong drive to see tasks through to completion.

I am committed to fostering a positive work environment while helping achieve organizational financial goals.

CREDIT COLLECTOR EXECUTIVE SUPERVISOR - ELITE MOTORS DOHA QATAR - Doha Qatar

(2018-02)

• Handling the financial transactions of the companies and individuals, Reviewing the debtor list and Reporting the daily collection.
• Advising customers on their payment options and suggesting methods of payments.
• Preparing statements and reports for the company accountant and liaising with customers and sales team
• Processing invoices and managing the collection of all payments and debts.

GUEST RELATION: FRONT OFFICE AGENT - HOTEL RITAJ AL RAYYAN DOHA QATAR - Doha Qatar

(2016-03 - 2018-01)

• Assisting customer from all over the world with a wide variety of enquiries, providing all needed information about hotels offer and available touristic attractions in Doha.
• Supervising and coordinating work of technical and housekeeping team.
• Problem solving, dealing tactfully with complaints.

MANAGER ASSISTANT - ANGELS TUNISIAN ASSISTANTCE TUNISIA - Tunisia

(2011-08 - 2015-10)

• Supporting manager in performing management functions such as staffing, training and expanding business plans.
• Investigate and resolve customers issues and complains regarding operational matters.
• Handling all inquiries and client feedback in a professional manner.
• Monitoring and managing operational activities.

COORDINATION MANAGER - ANGELS TUNISIAN ASSISTANTCE TUNISIA - Tunisia

(2011-08 - 2015-10)

• Coordinate projects management activities, resources equipment and information
• Liaise with clients to identify and define requirement, scope and objectives.
• Assisting tasks to internal and assist with schedule management.
• Make sure that client needs are met as projects evolve.

TECHNICAL SOLVING PROBLEMS - KROMBERG & SCHUBERT COMPANY (KROSCHU) TUNISIA - Tunisia

(2010-09 - 2011-06)

• Handling customer and head office technical problem and translating to the main team.
• dealing tactfully with complaints.
• Support the technical team and coordinating with management in local office (Tunisia) and in head office (Germany)

GUEST RELATION: FRONT OFFICE AGENT - HOTEL SUN BEACH RESORTS TUNISIA - Tunisia

(2009-06 - 2010-08)

• Assisting customer from all over the world with a wide variety of enquiries, providing all needed information about hotels offer and available touristic attractions in Tunisia.
• Supervising and coordinating work of technical and housekeeping team, solving problems and dealing tactfully with complaints.

TELEOPERATOR: CALL CENTER AGENT - HOTEG&G OPERATION, SAINT LORENZO TUNIS, TUNISIA - Tunisia

(2006-07 - 2009-05)

• Contacting customers in Germany, Austria and Switzerland to sell bio product (including foods, drinks and makeup)
• Conducting surveys with customers in Germany, Austria and Switzerland to gather statistics on their opinion regarding the environmental issues.

University of languages in Tunis (ISLT) Tunisia (2008)

Ibn el Haitham High School Beja Tunisia (2005)