Anfel Chelghoum

Customer-focused and motivated Cabin Crew Applicant with one year of customer-facing experience and strong communication skills. Fluent in English and Arabic, with excellent interpersonal, teamwork, and problem-solving abilities. Passionate about providing top-tier customer service and warm hospitality while maintaining a strong focus on safety and security. Adaptable, professional, and confident working under pressure and in multicultural environments.

Sales Assistant - Cosmetics Store at YES MALL (2024-01 – 2025-01)

• Communicated with customers and visitors in a busy retail environment.
• Assisted with answering questions and providing information.
• Learned the importance of professionalism, teamwork, and customer satisfaction.
• Developed interpersonal and communication skills through regular interaction with the public.
• Assisted customers and provided a welcoming service experience.
• Identified customer needs and recommended suitable products.
• Handled customer inquiries and resolved concerns professionally.
• Customer Complaint Handling

Teacher Training Experience at Higher Teacher Training School Assia Djebar (2023-01 – Present)

• Delivered lesson presentations to groups of students.
• Communicated information clearly and confidently to different audiences.
• Participated in presentations, group projects, and teaching-related activities.
• Strengthened communication and public speaking skills.
• Managed classroom interactions and maintained a positive learning environment.
• Responded to questions and adapted explanations to meet individual needs.
• Worked collaboratively with peers and supervisors during training activities.

Higher Diploma in English Department – Higher Teacher Training School Assia Djebar (2023-09 – 2027-06)

High School Diploma (2023-06)