Angela

Professional and customer-focused Barista with hands-on experience in specialty coffee preparation, café operations, event beverage service and hospitality support. Skilled in espresso beverage preparation, latte art, POS handling, customer engagement and maintaining high sanitation standards in fast-paced environments. Experienced in serving guests in cafés, events and customer-facing hospitality roles while delivering exceptional guest experiences.

Energetic, adaptable, and passionate about hospitality with strong teamwork, communication and multitasking abilities suitable for international cruise ship operations.

Barista - Artcaffé Coffee & Bakery - Voi, Kenya

(2026-01)

• Prepare and serve high-quality espresso-based beverages including cappuccinos, lattes, americanos and specialty drinks according to company standards.
• Operate commercial espresso machines, grinders and brewing equipment efficiently during high-volume service periods.
• Create professional latte art to enhance beverage presentation and guest satisfaction.
• Maintain consistency in beverage quality by following recipes, preparation procedures and sanitation standards.
• Assist in receiving supplies and proper recording of all the stock that come in.
• Provide exceptional customer service by taking orders, answering guest inquiries and recommending menu items.
• Support opening and closing duties including machine calibration, cleaning, checking expiries and mise en place.
• Monitor inventory levels for coffee beans, milk, syrups, packaging and café supplies.
• Maintain cleanliness and organization of the coffee station, service counters and equipment.
• Collaborate with team members to ensure efficient and smooth service during busy hours.

Barista - House of Patisserie - Mombasa, Kenya

(2025-10 - 2025-12)

• Prepared espresso beverages and brewed coffee while maintaining quality and presentation standards.
• Assisted customers with menu recommendations and delivered friendly hospitality service.
• Operated espresso machines, grinders, and café equipment safely and efficiently.
• Handled cash and mobile payment transactions accurately using POS systems.
• Maintained cleanliness and hygiene standards throughout the café and service area.
• Restocked supplies and reported low inventory to management.
• Supported team operations during peak service hours and assisted with opening and closing duties.

Barista (Event Service) - Splash Coffee Events - Mombasa, Kenya

(2025-07 - 2025-10)

• Prepared and served coffee beverages for weddings, corporate functions and hospitality events.
• Set up and operated espresso machines and beverage stations at various event locations.
• Maintained professional guest interactions while delivering efficient beverage service.
• Ensured workstations remained clean, organized and compliant with hygiene standards.
• Worked closely with team members to ensure smooth event operations and customer satisfaction.

Public Area Cleaner - Hospitality & Cleaning Services - Kenya

(2024-06 - 2025-06)

• Maintained cleanliness and sanitation of public areas according to hygiene and safety standards.
• Reported maintenance and safety concerns promptly to supervisors.
• Replenished sanitary and cleaning supplies regularly.
• Assisted guests courteously when needed and maintained a professional appearance.

Security Guard - Self-employed - Mombasa, Kenya

(2023-12 - 2024-04)

• Welcomed and assisted guests while maintaining a safe and secure environment.
• Managed entry procedures professionally and communicated effectively with visitors.
• Developed strong customer interaction and problem-solving skills in fast-paced environments.

Office Assistant - Cogep - Kenya

(2017-02 - 2021-08)

• Supported daily office operations and front-desk communication.
• Maintained organized workspaces and assisted with supply management.
• Provided customer support and contributed to a professional working environment.

Volunteer - Kenya Red Cross Society - Kenya

(2011 - 2025)

• Assisted in community programs, event coordination and humanitarian support activities.
• Developed teamwork, communication, and interpersonal skills through volunteer service.

Certificate - Professional Barista Training - Splash Coffee School (2025-06 - 2025-07)

Diploma - Customer Care - Alison Learning (2024-03 - 2024-05)

Certificate - Financial Literacy, Digital Skills & Entrepreneurship - African Union International Center (2023-08 - 2023-10)