Business process Executive
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Experienced Business Process Executive with a strong background in improving operational efficiency and driving growth. Skilled in identifying process improvement opportunities, developing, and implementing strategies, and leading cross-functional teams. Excellent communicator and problem solver with a proven track record of delivering results and exceeding expectations. Seeking a challenging role in a dynamic organization where I can utilize my skills to drive positive business outcomes.
➢ Owns and manages the knowledge base in terms of content and utilization.
➢ Owns and manages the Digital IVR solution to ensure service is delivered to the right level of quality and cost.
➢ Owns and manages projects, process, and policy changes for the client affairs department.
➢ Track all client complaints to ensure a timely response and resolution with improvement recommendations.
➢ Provide process and policy support for all operational changes including pricing, procedures, finance, and immigration.
➢ Act as a single point of contact for UAT and Requirement gathering for IT related projects and programs.
➢ Participates, as required, in developing the department’s operational plans and executes them in line with the QFC’ strategy.
➢ Assists the Director- Client Affairs in internal policy and process issues. Analyzing business requirements and determining the most appropriate solutions to meet those needs
➢ Engage with stakeholders, understand their needs, and translate those needs into requirements. Lead requirements gathering workshops and other meetings to ensure all stakeholders are heard and their requirements are capture
➢ Analyze, identify trends, and make data-driven decisions.
➢ Supports the effective implementation of the approved strategy and plans in order to achieve the department objectives.
➢ Propose and implement ideas for development and optimization of internal operations for all post licensing client facing touch points in the QFC.
➢ Provides support in updating the department policies, procedures, and controls so that all requirements are fulfilled while delivering a quality service to clients.
➢ Provides support to ensure all financial compliance and payments processes are followed in line with cross functional requirements.
➢ Provides advice regarding the matters to ensure it supports the delivery of QFC strategy and actions are taken proactively.
➢ Developing process maps using Visio and managing reports, along with visualizing data through Power BI
➢ Ensures that reports generated are prepared in a timely and accurate manner, and that they meet QFC requirements and standards.
➢ Contributes of ideas to enhance the Client Affairs section’s procedures and supports the implementation of procedures and controls to ensure adherence to QFC regulations and standard
2013
2009
2007
Bachelor’s in computer application Higher secondary Education Secondary School Certificate
Vinayaka Missions University A Maharashtra State Board B Maharashtra State Board A
