Bijay Thapa

Dedicated and results-driven Café Manager with over 10 years of progressive experience in coffee shop operations, beginning as a skilled Barista. Proven ability to lead teams, optimize service quality, and drive customer satisfaction in fast-paced environments. Passionate about delivering exceptional guest experiences, mentoring staff, and implementing efficient systems that enhance profitability and brand reputation.

Seeking to contribute leadership, operational expertise, and a deep understanding of café culture to a dynamic hospitality team.

Café Manager - Bo's Coffee - Doha, Qatar

(2023-10)

• Oversaw all aspects of café operations to ensure efficiency, profitability, and customer satisfaction.
• Managed staff recruitment, training, scheduling, and performance to maintain a motivated team.
• Monitored inventory, placed orders, and controlled costs to optimize stock and reduce waste.
• Handled customer feedback and resolved issues to uphold service standards and loyalty.
• Maintained hygiene, safety, and compliance with health regulations and company policies.
• Supervised cash handling, POS transactions, and daily financial reporting with accuracy.
• Developed marketing strategies, promotions, and service improvements to drive business growth.

Assistant Manager - Kaldi 850 Coffee - Doha, Qatar

(2021-08 - 2023-09)

• Supervised daily operations to ensure smooth workflow and high service standards.
• Assisted in staff scheduling, training, and performance management to maintain team efficiency.
• Monitored inventory levels, placed orders, and controlled costs to support profitability.
• Handled customer inquiries and resolved complaints professionally to enhance guest satisfaction.
• Oversaw cash handling, POS transactions, and financial reporting with accuracy.
• Implemented hygiene and safety protocols in compliance with health regulations.
• Collaborated with the manager to develop promotions, improve service quality, and achieve business goals.

Head Barista / Supervisor - Costa Coffee Shop - Doha, Qatar

(2015-07 - 2021-07)

• Led daily operations of the coffee bar, ensuring smooth workflow and exceptional customer service.
• Prepared and served high-quality coffee and beverages while maintaining consistency and presentation standards.
• Trained and supervised barista staff, providing guidance on techniques, hygiene, and customer interaction.
• Managed inventory levels, placed orders, and monitored stock rotation to reduce waste and ensure availability.
• Handled customer feedback and resolved issues professionally to maintain satisfaction and loyalty.
• Oversaw cash handling, POS transactions, and shift reports with accuracy and accountability.
• Collaborated with management to implement promotions, improve service efficiency, and uphold brand standards.

F&B Server - Fresh Grilled Restaurant - Muscat, Oman

(2012-06 - 2015-05)

• Greeted guests and provided attentive service throughout their dining experience.
• Presented menus, explained specials, and made personalized recommendations.
• Took accurate food and beverage orders and coordinated with kitchen and bar staff.
• Ensured timely delivery and monitored guest satisfaction.
• Maintained cleanliness and hygiene standards in dining areas.
• Handled payments efficiently using POS systems.
• Supported team operations during busy shifts and special events.

High School Graduate - Mahendra High Secondary School (2010)