Charles Chiyassa

• Certifications in Aviation and Hospitality
• Point of sale systems
• Seasoned hospitality professional with expertise in customer service and sales strategies
• Certifications in Safety Emergency Procedures, Crew Resource Management, and Bar Essentials Modules - Diageo Academy
• Practical experience in fire fighting and smoke detection procedures
• Strong skill set in client database management, customer relationship management, email marketing, telesales, and event coordination
• Prioritizes client satisfaction while adhering to safety protocols and industry regulations
• Certified - Food Hygiene and Safety - (EU Standards) -
• Food Hygiene and Safety - {Qatar Standards} Internal Training Mondrian Doha

Professional background

• Six years of hospitality experience at News Cafe Randburg - Johannesburg South Africa 2015 -2021
• Six years of experience as a Telesales/Online Marketing and Admin Assistant for Conferencing and Workshops at CASI Construction Academy- Johannesburg South Africa 2014 -2022
• Volunteered as a member of the Ceremonies and Venue Ops Committee for the Supreme Council for Sport in Africa Zone VI - Lusaka Zambia -2012 - 2013
• Task Execution at The University of Qatar Graduation Event - Under Mondrian Doha Qatar
• Working For Morimoto Doha, - Mondrian Doha | Ennismor | Accor - 2023 - Present
• Banqueting Events - Under Mondrian Doha - 2023 - Present

• Hospitality and customer service
• Proficiency in technical systems, including point-of-sale and security systems
• Exceptional physical fitness, stamina, and endurance
• Highly skilled in both written and verbal communication.

I have the following Certifications:

1. Bar Essentials Module 1, 
2. Fire Fighting / Flight Crew Fire & Smoke Practical Training Certification
3. Flight Crew Water Ditching and Survival / Wet Drills Certification 
4. Aviation Security (AVSEC) Certification, 
5. Crew Resource Management (CRM) (IATA) Certification, 
6. Dangerous Goods Category11 (ICAO), 
7. (IATA) Certification, and Safety Emergency Procedures Training (SEPT) Certification.
8. Cabin Crew - Certificate