Duaa Mohamed

Diverse customer service experience within different sectors including healthcare by responding, following up, documenting requests and verifying required authorizations for processing customers’ requests ensuring customers satisfaction.

• Respond courteously to customers requests, listen to their issues and ensure their satisfaction by closely following up the completion of their requests.
• Retrieve customer records in the computer system, enter service notes, and send the links to the service representatives when transferring the calls.
• Reschedule customer appointments according to the appointments needs.
• Excellent verbal communication with both coworkers and customers, maintaining friendliness and teamwork consistently.
• Quick and accurate data entry ability and customer service.
• Ability to prioritize work and multitask while listening to customer concerns.
• Agile at utilizing customer service knowledge in order to delight the customer.
• Extremely focused problem solver who brings issues to full resolution.