Esther Moturi

My name is Esther Kerubo Moturi and I am 25 years old.I found my passion for hospitality through my interactions with people and my genuine interest in learning new skills everyday.

Throughout my career I have had a chance to experience different style of customer service from back to front of house having to learn and acquire new expertise as l worked on different sections.With acquired new experience,

they have allowed me to grow more on interpersonal communication and how to relate to different clientele.I am a self motivated, team player with strong organizational and interpersonal skills.

I am always looking to learn new skills, take on extra responsibilities and grow professionally.

Experience:

Head Waitress – October 2022 – to date, MeatSmith, Doha, Qatar

• Supervised Food and Beverage Outlet operations.
• Coordinated with restaurant manager and performed all service as per requirement.
• Represented needs of a team.
• Communicated with guests on regular basis and ensured that they are satisfied.
• Ensured compliance to all fire regulations and hygiene level required in the restaurant.
• Provided training to junior staff in coordination with the manager.

Hostess – January 2022-October 2022, Restaurant 1948, Doha, Qatar

• Greeted and acknowledged guests and seat patrons by escorting them to assigned table 
• Assisted waiters and bartenders with special request and guests inquiry
• Tracked guest satisfaction surveys to recognize trends and create action plan for improving guest services
• Answered 50 daily phone calls, booked reservation and resolved customer service issues
• Informed guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
• Complied with restaurant security, fire regulations and all health and safety legislation

Cook – February 2020- December 2021, Hamad Hospital, Doha Qatar

• Worked in therapeutic section preparing food according to patients’ dietary, allergy and medical/special needs requirement.
• Overseeing health and safety compliance assuring cleanliness according to both company’s policy and standards and government regulations.
• Engaged the team lead, executive chef and fellow teammates to deploy robust process and create continues improvement eliminating inefficiencies in meal service and delivery.

Customer Service Agent – March 2018 – August 2019 Safari Park Hotel, Nairobi

• Provided prompt, courteous and efficient service to all guest, so as to achieve a high customer satisfaction through personalized service from arrival till departure.
• Ensured guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
• Processed accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintained the privacy of all guests by ensuring that no details of the guests are disclosed.

Receptionist– May 2017- February 2018, Sarova Stanley, Nairobi, Kenya

• Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answer, screen and forward incoming calls
• Maintained office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Received, sorted and distributed daily mail and deliveries 
• Ordered front office supplies and kept inventory of stock.
• Performed other clerical duties such as filing, photocopying, transcribing and faxing.

Education:

• 2022 April to May 2022 – Aptech Computer Education Centre – MS Office2019 (Word, Excel, Power Point and Outlook)
• 2021 October to December 2021 - Icon training center – Administration and Secretarial
• 2016 to date- Technical University of Kenya – Bachelors Degree in Hospitality Management
• 2012-2015 - Nyakoiba Secondary School - Kenya certificate of Secondary Education