Maiss Al Reem Restaurant - Pre-Opening - Element Hotel Marriott Doha - Doha, Qatar
(2025-01)
- Operation in charge: Making the SOP of the restaurant.
- Hiring the staff, Staff Training and development
- Designing the Breakfast Buffet and manage the food and beverages as per the hotel standard.
- Control and maintain the food cost, Reduce the wastage.
- Increase the F&B overall score from 22% to 65%. F&B Service 92%, HES inspection from 50% to 85%.
- Build a database and getting a group of regular customers.
Location Manager Al Huda restaurant, and pastry in charge and manage the operation - Al Diyar Al Qataria International - Doha, Qatar
(2021-01 - 2025-01)
- In charge of the logistic drivers and staff transportation, and Maintenance for the location Cash purchasing, daily financial reports, and the bank's deposit
- Increasing the database of both customers and suppliers and building a high guest relation.
- Reduce the cost of some expenses
- Establish and organize the necessary training for our staff to achieve the standards expected to teach and lead by example in restaurant practice 'when, why, and how 'and provide them with feedback and encourage the team, delegate the tasks to ensure each one has a multiple task work
- Handling the guest complaint and providing the solution. 'The 5 Whys and Problem Tracking'
- Maintaining high standards of quality control, hygiene, food and safety recruiting
- Experience of changing the menu based on the menu engineering
- Monitor and have an overview of the cleanliness of patio, front and back of house
- Ensure always around the guest and check their satisfaction.
Restaurant Manager All day dining restaurant Musandam - Intercontinental Hotel in Muscat - Muscat, Oman
(2016-01 - 2020-12)
- Each month budgets are achieved by Taking responsibility for the business performance
- Organizing marketing plans activities, such as promotional events and discount schemes.
- Implement appropriate strategies to resolve adverse trends and improve sales.
- Setting daily revenue board and monthly forecast then break it down for the team to achieve the budget by 'up selling technic' and 'incentive plan'.
- Maintaining high standards of quality control, hygiene, food and safety recruiting
- Manage the food and beverage service to consistently meet high standards.
Assist Restaurant Manager full in charge in All day dining restaurant Omede - Holiday Inn Muscat, AlSeeb - Muscat, Oman
(2013-01 - 2016-12)
- Manage the day-to-day operation of the restaurants, ensuring exceptional guest service from all areas and the prompt resolution of any customer complaints.
- Making the SOP of the restaurant during the pre-opening time.
- Building a good relationship with our customers to become regular guests.
- Supervision the staff and provide them with feedback and encourage the team.
- Setting daily revenue board and monthly forecast and break it down for the team to achieve our budget by 'up selling technic' and 'incentive plan'.
- Preparing reports at the end of the shift/week, including staff control, food control and sales.
- Ability to work under pressure and flexibility to respond to a range of different work situations.
Supervisor in Arabic Restaurant - Crowne Plaza Hotel in Muscat - Muscat, Oman
(2009-01 - 2013-12)
Waiter - Headwaiter in Tropicana Restaurant/Coffee Shop - Crowne Plaza Hotel in Muscat - Muscat, Oman
(2007-01 - 2009-12)
Bartender in Mirage bar - Golden Tulip Hotel in Muscat - Muscat, Oman
(2006-01 - 2007-12)
Waiter in Al Kaimah restaurant - Al Barok Palas hotel - Lebanon
(2005-01 - 2006-12)
Waiter in Banquet - casual - Meridian hotel - Damascus
(2003-01 - 2004-12)
