‏fatima Bouadi

Motivated and committed hospitality professional seeking to learn, grow, and build a long-term career within the industry. With my current experience as a hostess and background in hospitality, I am developing strong customer service and front-of-house skills, and I am eager to expand my knowledge and responsibilities. I have the ambition to gradually progress into higher positions within the hospitality sector, continuously improving myself and contributing to exceptional guest experiences.

Hostess at Alwadi Hotel (2024-10 – Present)

Front-of-house hospitality professional providing guest reception and reservation management at a luxury hotel property.

• Guest reception, make them feel at home, and provide a positive first impression
• Manage reservations, handle waitlists, and efficiently seat guests
• Provide personalized service and assistance for VIPs and large parties
• Embody the MGallery spirit through warm, refined, and attentive service

Guest Relations at Riu Tikida Dunas Hotel (2023-01 – 2023-11)

Guest relations specialist handling check-in, inquiries, complaints, and VIP service arrangements.

• Greet guests upon arrival, assist with check-in
• Address guest inquiries, handle complaints and issues
• Serve as a point of contact between guests & other departments
• Arrange VIP services
• Inform guests about the amenities, services, and activities
• Make reservations, coordinate travel arrangements

Hostess at Club Hotel (2021-01 – 2022-01)

Front-of-house hostess managing guest relations and reservation operations.

• Guest Relations
• Reservation and seating management
• Table & Service coordination
• Front area maintenance

Freelancer at Turkey Bags (2019-02 – 2021-12)

Self-employed entrepreneurial venture in retail and e-commerce.

• Purchase of quality handbags and resale
• Local marketing and pop-up stalls

Assistant Secretary at Apro-css (2017-10 – 2018-12)

Administrative support professional managing office operations and communications.

• Manage calendars, schedule meetings
• Handle incoming and outgoing correspondence
• Organize and maintain physical and digital filing systems
• Act as a point of contact between internal departments

Assistant Secretary at The Hydraulic Basin Agency (2017-03 – 2017-08)

Administrative and clerical support professional for government agency.

• Provide comprehensive administrative and clerical support
• Handle incoming and outgoing correspondence
• Organize and maintain physical and digital filing systems
• Oversee general office operations

Accounts assistant at STE Mengay Agadir (2016-01 – 2016-05)

Accounts and administrative support specialist.

• Data entry & reconciliation
• Providing administrative support
• Managed accounts payable and receivable

Internship at Jawal Star Agadir (2015-07 – 2015-10)

Administrative internship with focus on records management and compliance.

• Maintaining all official records and documents
• Day to day administrative tasks
• Monitoring compliance
• Answering calls and managing emails

Baccalaureate Level in Life and Earth Sciences – Infotec Systems (2007 – 2011)

Technical training in Information Technology Management – Infotec Systems (2011 – 2012)

Diploma in Information Technology Management – Infotec Systems (2012 – 2014)