Feras Gomaa

Experienced Sales Executive and Beauty Retail Specialist with more than 21 years of experience in luxury retail, beauty, perfumes, fashion, and jewelry across Qatar, UAE, and Syria. Proven track record of achieving sales targets, delivering exceptional customer service, and building long-term relationships with VIP and international clients. Skilled in luxury brand presentation, beauty consultation, fragrance expertise, and visual merchandising.

Strong ability to understand customer needs, recommend suitable products, and create a premium shopping experience that drives revenue and customer loyalty. Highly adaptable professional with excellent communication skills and deep knowledge of luxury retail standards and customer engagement.

Sales Executive at Luxury Faces Store – Chalhoub Group (2023-01 – Present)

• Delivered exceptional customer service and luxury retail experiences to international clientele.
• Achieved and exceeded monthly and yearly sales targets.
• Provided expert consultation on skincare, cosmetics, and fragrance products.
• Built long-term relationships with VIP and returning customers.
• Managed product merchandising according to brand guidelines.
• Handled POS transactions, returns, and exchanges.
• Assisted in inventory management and stock replenishment.
• Supported promotional campaigns and product launches.

Beauty Expert at Luxury Faces Store – Chalhoub Group (2021-01 – 2023-12)

• Provided professional beauty consultations tailored to customer skin types and needs.
• Demonstrated product usage and application techniques.
• Promoted luxury skincare, makeup, and fragrance brands.
• Maintained visual merchandising standards in the store.
• Assisted customers in selecting suitable beauty products.
• Built customer loyalty through personalized service.
• Managed product displays and testers.
• Contributed to achieving team sales targets.

Sales Executive at Merch Company – Perfume Shop (2016-01 – 2021-12)

• Specialized in selling luxury and niche perfumes.
• Provided fragrance consultations to customers.
• Managed inventory and ensured product availability.
• Maintained attractive product displays.
• Processed payments and handled POS transactions.
• Assisted customers with product selection and gift purchases.
• Supported store promotions and seasonal campaigns.
• Maintained high standards of customer satisfaction.

Sales Executive at Al-Jaber Watches & Jewellery (2013-01 – 2016-12)

• Assisted customers in selecting luxury watches and jewelry.
• Provided detailed product knowledge and brand history.
• Maintained showroom presentation and display standards.
• Handled high-value transactions with accuracy.
• Built strong relationships with VIP clients.
• Managed stock levels and coordinated with inventory teams.
• Achieved individual sales targets.
• Provided after-sales customer support.

Sales Associate at Blue Salon (Highland Boutique) (2011-01 – 2013-12)

• Assisted customers in selecting luxury fashion products.
• Maintained visual merchandising and store organization.
• Managed fitting room support and product recommendations.
• Processed payments and returns.
• Provided personalized customer service.
• Assisted in stock control and product replenishment.
• Supported seasonal promotions and sales campaigns.
• Maintained store cleanliness and presentation.

Sales Advisor at Cavalli Boutique (2009-01 – 2010-12)

• Delivered premium customer service in a luxury fashion environment.
• Assisted clients with styling advice and product selection.
• Achieved sales targets through effective selling techniques.
• Maintained brand image and merchandising standards.
• Handled POS transactions and cash management.
• Developed strong relationships with loyal customers.

Shop Assistant at Magilla Boutique (2006-01 – 2008-12)

• Assisted customers with product inquiries and purchases.
• Maintained store cleanliness and organized merchandise.
• Supported inventory management and stock arrangement.
• Processed payments and customer transactions.
• Helped prepare store displays and promotions.

Sales Advisor at Fashion House (2004-01 – 2006-12)

• Assisted customers with clothing and fashion product selection.
• Maintained organized displays and store presentation.
• Handled POS transactions and cash handling.
• Provided friendly and professional customer service.
• Supported daily store operations and inventory checks.

High School Degree