Ghizlane Saghour

More than 11 years of experience in fitness, Selling, Hospitality, Health and wellness and Business Relationships, through a wide range of practical experience and working knowledge in Morocco and Qatar, including organization of business event and Outgoing hospitality personnel offering extensive knowledge of hospitality, fashion and events etiquette, superior customer service. Organized, independent professional offering Detail-orientated with strong time management skills and ability to learn and creative new documents and tasks quickly moreover, Expert Knowledge of Computers. MS Word, MS Excel, MS Outlook.

Recreation Expert - The St. Regis Doha - Doha, Qatar

(2024-03 - 2025-02)

• Delivered exceptional guest service while maintaining luxury hospitality standards.
• Welcomed and assisted guests using the spa, recreation, and wellness facilities.
• Scheduled and coordinated spa appointments and recreational activities.
• Promoted hotel facilities, spa treatments, restaurants, and wellness services to maximize guest engagement.
• Responded promptly to guest requests and resolved concerns professionally.
• Collaborated with multiple departments to ensure seamless guest experiences.

Sales Executive | Customer Service | Corporate Relations - MTM Group - Doha, Qatar

(2016-07 - 2021-12)

Managed customer relationships across multiple sports and wellness facilities (Hamad Aquatic Center, Elite Swim Academy Aspire, M Active Ladies Gym, M Active Men Gym, Dunes Dive Center).

• Managed customer relationships across multiple sports and wellness facilities.
• Coordinated class schedules and communicated program updates using Podio, Wodify, and ClubSys.
• Responded to customer inquiries via phone, email, and face-to-face interactions.
• Prepared weekly sales reports and maintained accurate customer records.
• Developed and maintained relationships with corporate clients.
• Assisted with business development initiatives and promotional campaigns.
• Collaborated with instructors and management to improve customer satisfaction.

Sales & Customer Service - City Gym - Doha, Qatar

(2022-01 - 2023-10)

• Generated new business through networking, referrals, and marketing campaigns.
• Achieved membership sales targets through consultative selling.
• Built strong relationships with prospective and existing members.
• Scheduled appointments, confirmed bookings, and managed customer follow-up.
• Assisted with community events and promotional activities.
• Supported management by preparing daily sales reports and lead tracking.

Floor Head - Food & Beverage - Qatar Foundation - Qatar Luxury Group - Doha, Qatar

(2013-05 - 2016-04)

La Varenne & Anvil Rooms Restaurant

• Supervised restaurant operations while ensuring exceptional guest service.
• Coordinated business lunches, corporate meetings, and special events.
• Managed seating arrangements and guest flow during busy service periods.
• Supported inventory management and operational efficiency.
• Trained and supported junior team members.
• Maintained high standards of hospitality and customer satisfaction.

Spa Coordinator - Golden Tulip Hotel - Marrakech, Morocco

(2013-01 - 2013-06)

• Coordinated spa appointments and daily operations.
• Welcomed guests and ensured a premium customer experience.
• Managed administrative duties and scheduling.

Recreation Supervisor - Hyatt Regency Hotel Marrakech - Marrakech, Morocco

(2012-03 - 2013-01)

• Supervised recreational facilities and guest activities.
• Ensured safety, cleanliness, and exceptional guest experiences.
• Assisted in coordinating daily operations.

Spa Therapist - Mansour Eddahbi - Palais des Congrès - Marrakech, Morocco

(2011-10 - 2012-03)

• Delivered professional spa treatments.
• Built strong relationships with guests through personalized service.
• Maintained hygiene and quality standards.

Bachelor's Studies - Law - Cadi Ayyad University

Diploma - Spa & Beauty Studies - International Academy of Allied Health & Beautician Cosmetic (2011-01 - 2012-12)

Diploma - Tourism, International Services & Hospitality - International Academy of Allied Health & Beautician Cosmetic (2010-12)